All,
I recently started watching a new TV series and the formats seem to be a mixture of Dolby and AAC.
The Dolby ones work fine, but when i try to play an AAC one, i get the sad face and OSMC reboots.
All,
I recently started watching a new TV series and the formats seem to be a mixture of Dolby and AAC.
The Dolby ones work fine, but when i try to play an AAC one, i get the sad face and OSMC reboots.
To get a better understanding of the problem you are experiencing we need more information from you. The best way to get this information is for you to upload logs that demonstrate your problem. You can learn more about how to submit a useful support request here.
So, in summary:
Log Uploader
method within the My OSMC menu in the GUI or the ssh
method invoking command grab-logs -A
Thanks for your understanding. We hope that we can help you get up and running again shortly.
Sorry for the delay, here are all the logs after it rebooted after the sad face
i too have a crash when trying to play a recording…dunno if it’s audio-related, but here’s my logs:
https://paste.osmc.tv/deramaqema
Mediainfo on the file would confirm…
It would be good if we could find out more about the file you are having issues playing. Please see the mediainfo section in How to submit a useful support request - General - OSMC.
You can also create the mediainfo
-output of the affected media file on the OSMC device:
osmc
, password osmc
sudo apt-get update && sudo apt-get install mediainfo
cd
to the directory containing the video/audio material in questionmediainfo -f "<media file>"|paste-log
, where <media file>
is your video/audioThx for your help.
will do…btw, i just watched the problem file in vlc via nfs
btw2, the audio dropouts have gone from fractions of a second to several seconds:-\
Thanks, i will look to run mediainfo on one of the AAC files.
The crash is more likely due to the attempt to play HEVC 1080p content on an Rpi that cannot decode the file in hardware. If you need to be able to consistently play HEVC content, you should be looking into a Vero 4k.