OSMC crashes when playing AAC format


I recently started watching a new TV series and the formats seem to be a mixture of Dolby and AAC.

The Dolby ones work fine, but when i try to play an AAC one, i get the sad face and OSMC reboots.

To get a better understanding of the problem you are experiencing we need more information from you. The best way to get this information is for you to upload logs that demonstrate your problem. You can learn more about how to submit a useful support request here.

So, in summary:

  • activate the logging
  • reboot the OSMC device
  • reproduce the issue
  • upload the log set either using the Log Uploader method within the My OSMC menu in the GUI or the ssh method invoking command grab-logs -A
  • publish the provided URL from the log set upload, here

Thanks for your understanding. We hope that we can help you get up and running again shortly.

Sorry for the delay, here are all the logs after it rebooted after the sad face


i too have a crash when trying to play a recording…dunno if it’s audio-related, but here’s my logs:

Mediainfo on the file would confirm…

It would be good if we could find out more about the file you are having issues playing. Please see the mediainfo section in How to submit a useful support request - General - OSMC.

You can also create the mediainfo-output of the affected media file on the OSMC device:

  1. login via SSH, user osmc, password osmc
  2. if not already installed: sudo apt-get update && sudo apt-get install mediainfo
  3. cdto the directory containing the video/audio material in question
  4. mediainfo -f "<media file>"|paste-log, where <media file> is your video/audio
  5. publish the returned URL here in this topic

Thx for your help.

will do…btw, i just watched the problem file in vlc via nfs


btw2, the audio dropouts have gone from fractions of a second to several seconds:-\

Log attached here: https://paste.osmc.tv/ovoziyeguc

Thanks, i will look to run mediainfo on one of the AAC files.

Here you go, mediainfo log https://paste.osmc.tv/quzuhefake.coffee

The crash is more likely due to the attempt to play HEVC 1080p content on an Rpi that cannot decode the file in hardware. If you need to be able to consistently play HEVC content, you should be looking into a Vero 4k.

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