OSMC Installer Log File issue

Help and Support
1

Hi there, I’m trying to download OSMC to an sd card. I can download the installer but just as it is finishing I get the message “an error occured while writing the image. Please consult the log file”. Any help anyone could offer I would be very grateful for.

Tue 29. Mar 20:51:03 2016 OSMC Installer running on Windows
Tue 29. Mar 20:51:03 2016 Detected locale as en_GB
Tue 29. Mar 20:51:03 2016 Attempting to load translation for locale en_GB
Tue 29. Mar 20:51:03 2016 Could not load translation!
Tue 29. Mar 20:51:03 2016 Resolving a mirror
Tue 29. Mar 20:51:03 2016 Resolved mirror to ttp://ftp.fau.de/osmc/osmc/download/
Tue 29. Mar 20:51:03 2016 Enumerating supported devices
Tue 29. Mar 20:51:03 2016 Added the following devices
Tue 29. Mar 20:51:03 2016 Vero 2
Tue 29. Mar 20:51:03 2016 Vero
Tue 29. Mar 20:51:03 2016 Raspberry Pi 1 / Zero
Tue 29. Mar 20:51:03 2016 Raspberry Pi 2 / 3
Tue 29. Mar 20:51:03 2016 Apple TV
Tue 29. Mar 20:51:03 2016 Checking for updates
Tue 29. Mar 20:51:03 2016 Checking for updates by downloading ttp://ftp.fau.de/osmc/osmc/download//installers/latest_windows
Tue 29. Mar 20:51:03 2016 Acquired mirror file
Tue 29. Mar 20:51:03 2016 No new update is available
Tue 29. Mar 20:51:11 2016 The user has selected English as their language
Tue 29. Mar 20:51:11 2016 The user has selected Raspberry Pi 1 / Zero as their device
Tue 29. Mar 20:51:11 2016 Attempting to download device versions file ttp://ftp.fau.de/osmc/osmc/download/installers/versions_RBP
Tue 29. Mar 20:51:12 2016 Found a build called 2016.02-3
Tue 29. Mar 20:51:12 2016 Found a build called 2016.01-1
Tue 29. Mar 20:51:12 2016 Found a build called 2015.12-4
Tue 29. Mar 20:51:12 2016 Found a build called 2015.11-1
Tue 29. Mar 20:51:12 2016 Found a build called 2015.10-1
Tue 29. Mar 20:51:12 2016 Found a build called 2015.08-1
Tue 29. Mar 20:51:12 2016 Found a build called 2015.07-1
Tue 29. Mar 20:51:12 2016 Found a build called 2015.06-1
Tue 29. Mar 20:51:25 2016 The user has selected an online image for Raspberry Pi 1 / Zero with build URL : ttp://ftp.fau.de/osmc/osmc/download/installers/diskimages/OSMC_TGT_rbp1_20150830.img.gz
Tue 29. Mar 20:51:25 2016 Disabling internal install for device Raspberry Pi 1 / Zero as it does not support it
Tue 29. Mar 20:51:26 2016 SD installation selected
Tue 29. Mar 20:51:50 2016 Wireless network configured with SSID SKYE8FAD key value
Tue 29. Mar 20:51:50 2016 Installing usbit32 imaging binary to temporary path
Tue 29. Mar 20:51:50 2016 Installing empty boot sector to temporary path
Tue 29. Mar 20:51:50 2016 Installation was successful
Tue 29. Mar 20:51:50 2016 Enumerating imageable devices for Windows
Tue 29. Mar 20:51:50 2016 New disk device entry created with entry point , 7386MB free space and label
Tue 29. Mar 20:51:53 2016 Device selected: 2048 7386MB
Tue 29. Mar 20:51:56 2016 EULA has been accepted
Tue 29. Mar 20:51:56 2016 Downloading ttp://ftp.fau.de/osmc/osmc/download/installers/diskimages/OSMC_TGT_rbp1_20150830.img.gz
Tue 29. Mar 21:02:08 2016 Download successful
Tue 29. Mar 21:02:08 2016 Extracting C:/Users/Neal/OSMC_TGT_rbp1_20150830.img.gz
Tue 29. Mar 21:02:11 2016 Finished extraction. Going to write image
Tue 29. Mar 21:02:12 2016 Requesting confirmation from user
Tue 29. Mar 21:02:15 2016 User confirmed
Tue 29. Mar 21:02:15 2016 Writing 512 bytes to erase MBR
Tue 29. Mar 21:02:18 2016 Could not trash MBR
Tue 29. Mar 21:02:18 2016 Messages: stdout:
USB Image Tool 1.69
COPYRIGHT 2006-2014 Alexander Beug
ttp://www.alexpage.de

Restoring backup to “SDHC Card” ()… 0%failed
Error: Could not write to the USB device!
Code : 1359 - An internal error occurred.

Tue 29. Mar 21:02:18 2016 Messages: stderr:

2

Check that your SD card or MicroSD adaptor switch has not flicked into the write protect position.

The switch on the left side should be towards the PC you are inserting it into.

Also, what size SD card is it ?

3

Same here 2 days ago, “An error occured…” but I couldn’t find the log file. Thought it was the SD card(just 2 gb) but i tried with another (2gb aswell) and got the same problem.

Might be that they are to small, but i managed to write the 2015-11-1 on them before. And since it wasn’t overwritten it still had the installed OSMC on it, so i could try my “dabbleing with an Arora and VNC-client installer”

Edit: wasn’t write protected, use two diffrent adapters too

4

tor 31. mar 16:03:29 2016 Writing 512 bytes to erase MBR
tor 31. mar 16:03:29 2016 Could not trash MBR
tor 31. mar 16:03:29 2016 Messages: stdout:
USB Image Tool 1.69
COPYRIGHT 2006-2014 Alexander Beug
http://www.alexpage.de

Restoring backup to “Multiple Card Reader USB Device” (H:)… 0%failed
Error: Could not access the USB device!
Code : 32 - Det går inte att komma åt filen eftersom den
används av en annan process.

tor 31. mar 16:03:29 2016 Messages: stderr:

Code: 32 - Cant acces file since it’s used by another process

Thats the error message i get in log file, and i got no other windows/applications open.

5

If it’s in use by another process, then it’s in use by another process…

Probably an AV scanner is getting in the way.

6

disabled the AV and tried again:

Still code 32, Cant acces file since it’s used by another process

will even try windows safe mode to ensure that it’s not windows

Edit: safe mode worked, must be something in my system other then the AV that open a connection to the sd card.

1 Like
7

I had the same issue. I think it is the installer not releasing the .img file from previous install.
Had to go to C:\Users\“User” and delete all the OSMC files and then it worked.

1 Like
8

Deleting the OSMC files from C:\Users\“User” worked for me also! Thank you.