OSMC - PI 2/3 Crash (sad face) scenario

Hi Guys

Below is 100% reproducible scenario and please investigate and fix in a future release.

When the media scraping happening with TMDB or any other provider try to hit Exit button of the remote to get out of the cancel screen and every time you will get a Sad face and PI will reboot after few seconds.

Sometime this step needed as when you have no matching for movies only way to exit the keyboard layout of hit exit while scanning and that supposed to take to your previous menu screen.

I don’t have time to submit a bug report and informing this way as very easy to replicate.

Thanks guys…

To get a better understanding of the problem you are experiencing we need more information, including logs from you. Please see How to submit a useful support request - General - OSMC for advice on how to help us.

We haven’t heard of this before on the forum. If you don’t have time to report the issue with the appropriate information needed to solve it, the chances to resolve it are slim. Without logs – we can only guess what your issue may be. If it’s so easily replicable that you see it ‘every time’, you should post a log.

What add-ons do you have installed?

If this was a generic issue with Kodi, then the forums would be flooded with complaints. Since you are the only one reporting the issue, it’s something unique with your setup.

Sorry guys… I thought it’s easy enough to replicate. No fuzz and below are the steps and logs as well.


  1. From menu go to Video → files → Any movie source
  2. Right Click on any movie folder that contain a new movie and not in TMDB (This is the key I think)
  3. You you will get into the Keyboard layout screen and you will be in a loop as when it search for movie info (given it’s not in TMDB) you will keep coming back to keyboard screen
  4. Way I am exiting from this loop is while it’s searching "Hit the remote enter (to trigger the cancel) or exit button to cancel the search and return movies list folder.

I replicated this below 3 times and logs attached in debug mode…

Again I posted this to help the community and I what I meant to say this morning “I don’t have time to submit bug report THIS MORING”. Happy to help with anyway I can guys…

Mysetup is SQLSERVER based and 3 PIs connected and I can replicate this issue on all 3 Pis.

Replicate 1: http://paste.osmc.io/ifudutehey
Replicate 2: http://paste.osmc.io/idahumexoc
Replicate 3: http://paste.osmc.io/cedisojiwa

Do you have a network problem or something?

14:28:27 984.756958 T:1653863408 ERROR: CCurlFile::Open failed with code 0 for http://api.tmdb.org/3/search/movie?

This indicates a problem with parsing the movie db.
Try to update the scraper.

Also there are a lot of errors where it cannot find the extrafanart folder on your smb drive. Did you delete it?

I don’t have any network issues and also these new movies do not exists in TMDB and this is the issue I think. Perfect example is new movie “My Guardian Angel”. When I went to “Movies info” screen it’s showing me the keyboard layout and no way to exit and when I quickly keep pressing the “Enter” to cancel it’s crashing.

I didn’t try scraping My Guardian Angel in TMDB, but a manual search shows the movie as being there. (I’m guessing with the wrong year however, it shows as 1900).

You never answered my question, what plugins to do you have? On my system, I do not get a keyboard popup if a movie isn’t found in TMDB, it’s silently ignored.

Sorry buddy

Plugins I got as below

I don’t use any 3rd party plugins and repos and above is all I got.

Also I have updated all movie scrapers and Kodi repo. What I noticed is sad face coming up soon as a trigger the cancel button of the search movies pop-up screen.

Other option I can work with is how to exit from the keyboard layout if you don’t get a match for the movie in TMDB.

I have done a quick video of the issue and uploaded to my G Drive. Below is the link. If you guys need any more info please let me know. Note that this issue wasn’t preset around Nov 2015


Try disabling the Missing Movies addon. I bet that’s the culprit.

Will do mate. Thanks heap for the quick feedback.