OSMC remote stopped working

Help and Support Raspberry Pi
1

Hello wise people.

Please can someone point me in the right direction. My OSMC remote has just stopped working, it was perfect until about 2 weeks ago. I’m not sure if it’s something I can fix or if it’s hardware?

I have a rasberry pi 3 running osmc – 2017.07-1 Linux 4.9.29-9-osmc
I have SSH’d in and run “sudo apt-get update” and then “sudo apt-get dist-upgrade”

I have this remote OSMC Remote Control - OSMC

I have searched and searched but I can’t find any existing thread that solve my problem. I have install lsusb and can see (I think) “C_CONNECT power” popping up when I plug in the receiver.

I’m not sure how to do a full dump, but I think this is my receiver:
Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Device Descriptor:
bLength 18
bDescriptorType 1
bcdUSB 2.00
bDeviceClass 9 Hub
bDeviceSubClass 0 Unused
bDeviceProtocol 1 Single TT
bMaxPacketSize0 64
idVendor 0x1d6b Linux Foundation
idProduct 0x0002 2.0 root hub
bcdDevice 4.09
iManufacturer 3 Linux 4.9.29-9-osmc dwc_otg_hcd
iProduct 2 DWC OTG Controller
iSerial 1 3f980000.usb
bNumConfigurations 1
Configuration Descriptor:
bLength 9
bDescriptorType 2
wTotalLength 25
bNumInterfaces 1
bConfigurationValue 1
iConfiguration 0
bmAttributes 0xe0
Self Powered
Remote Wakeup
MaxPower 0mA

Dmesg gives me a wild amount of data, not sure what I’m looking for there.

Anyone have any ideas?

Cheers

2

Hi,

Receiver looks like it’s being detected just fine. Good stuff.

How long have you had the remote?
Do you see a blue flash on the remote when you press a button?

I hate to ask this, but a lot of enquiries we get are due to this: but have you tried changing the battery?

Sam

3

Hey Sam,

Thanks for getting back to me so quickly. Please don’t apologize, assume I’m a fool :slight_smile: I’m really hoping this is something stupid I have done and it’s easy to fix. Glad to hear the receiver is still working, I was convinced that where the problem was.

I have had the remote for about 4 months. Was working perfectly, I went away for the weekend and when it came back it just stopped. I thought maybe an automatic update for OSMC broke it, but that doesn’t seem to be the case.

I have tried 2 different batteries and am getting a good solid blue dot. If I press buttons wildly sometimes they are quick, sometimes the blue light lasts for about a second. I read somewhere that maybe it needs to be re-matched with the receiver. I can’t find that original thread, I thought I followed the instructions to do that, but it didn’t help. Happy to try again if you think that might work?

Thanks

4

If the remote is paired with the dongle, and the dongle is running
properly, it’ll be a fast blue flash.

If you get a long pulse, the remote is unable to find a paired dongle. They sometimes fall out of sync when they’re not used for a period of time, and that sounds exactly like what’s happened here.

Try this:

  • Remove the USB from Pi
  • Hold Home and OK button for 5 seconds or so, then the blue LED will keep flashing.
  • Plug in the USB receiver and the LED should flash 3 times after 5 seconds, indicating successful pairing.
  • Power off Pi for 2 minutes. Turn it back on. The remote should now work
5

Thanks Sam, I just tried that now (twice) but it didn’t work.

When I hold Home and OK for 5 seconds, it doesn’t flash. It gives a solid blue dot. That tell you anything?

7

The issue may be the remote misbehaving then rather than the dongle
needing a resync.

The solid blue dot means it’s searching for a receiver to pair with. At this point, you
should plug the receiver in to the Pi (when it’s on).

After a while, the receiver should pair with the remote and button presses should show
a short flash on the remote.

If this doesn’t work send an email to sales@osmc.tv and we’ll get
this resolved for you

Cheers

Sam