OSMC remote stops working (4K+)

Help and Support
1

It started about one week ago, the remote stops working then after 10min it works for another 5min. I replaced the battery (twice), tried the repairing I read on the forum. Sometimes it works for 10min than its gone again.

Atm it does nothing. I see this in DMESG:

[492089.690882] usb 1-1: new low-speed USB device number 117 using xhci-hcd
[492090.440849] usb 1-1: new low-speed USB device number 118 using xhci-hcd
[492091.820842] usb 1-1: new low-speed USB device number 120 using xhci-hcd
[492094.790850] usb 1-1: new low-speed USB device number 122 using xhci-hcd
[492096.530814] usb 1-1: new low-speed USB device number 123 using xhci-hcd
[492097.910776] usb 1-1: new low-speed USB device number 125 using xhci-hcd
[492098.660785] usb 1-1: new low-speed USB device number 126 using xhci-hcd
[492098.801230] usb 1-1: device descriptor read/all, error -71
[492100.170730] usb 1-1: new low-speed USB device number 2 using xhci-hcd
[492101.550744] usb 1-1: new low-speed USB device number 4 using xhci-hcd
[492102.300648] usb 1-1: new low-speed USB device number 5 using xhci-hcd
[492103.050670] usb 1-1: new low-speed USB device number 6 using xhci-hcd
[492103.800672] usb 1-1: new low-speed USB device number 7 using xhci-hcd
[492104.550654] usb 1-1: new low-speed USB device number 8 using xhci-hcd
[492105.300599] usb 1-1: new low-speed USB device number 9 using xhci-hcd
[492106.050626] usb 1-1: new low-speed USB device number 10 using xhci-hcd
[492106.191112] usb 1-1: device descriptor read/all, error -71
[492108.550671] usb 1-1: new low-speed USB device number 12 using xhci-hcd
[492109.300573] usb 1-1: new low-speed USB device number 13 using xhci-hcd
[492111.710527] usb 1-1: new low-speed USB device number 14 using xhci-hcd
[492112.460441] usb 1-1: new low-speed USB device number 15 using xhci-hcd
[492112.600790] usb 1-1: device descriptor read/all, error -71
[492113.350752] usb 1-1: new low-speed USB device number 17 using xhci-hcd
[492114.730957] usb 1-1: new low-speed USB device number 19 using xhci-hcd
[492114.871287] usb 1-1: device descriptor read/all, error -71
[492116.250436] usb 1-1: new low-speed USB device number 22 using xhci-hcd
[492117.000379] usb 1-1: new low-speed USB device number 23 using xhci-hcd
[492117.750404] usb 1-1: new low-speed USB device number 24 using xhci-hcd
[492117.891102] usb 1-1: device descriptor read/all, error -71
[492119.650398] usb 1-1: new low-speed USB device number 26 using xhci-hcd
[492119.790729] usb 1-1: device descriptor read/all, error -71
[492121.610317] usb 1-1: new low-speed USB device number 28 using xhci-hcd
[492122.850282] usb 1-1: new low-speed USB device number 29 using xhci-hcd
[492123.600470] usb 1-1: new low-speed USB device number 30 using xhci-hcd
[492123.720817] usb 1-1: Device not responding to setup address.
[492123.930400] usb 1-1: Device not responding to setup address.
[492124.140289] usb 1-1: device not accepting address 30, error -71
[492124.480323] usb 1-1: new low-speed USB device number 32 using xhci-hcd
[492126.360203] usb 1-1: new low-speed USB device number 33 using xhci-hcd
[492127.110178] usb 1-1: new low-speed USB device number 34 using xhci-hcd
[492128.890456] usb 1-1: new low-speed USB device number 35 using xhci-hcd
[492130.680108] usb 1-1: new low-speed USB device number 36 using xhci-hcd
[492132.060101] usb 1-1: new low-speed USB device number 38 using xhci-hcd
[492133.440094] usb 1-1: new low-speed USB device number 40 using xhci-hcd
[492134.190260] usb 1-1: new low-speed USB device number 41 using xhci-hcd
[492134.940181] usb 1-1: new low-speed USB device number 42 using xhci-hcd
[492136.949997] usb 1-1: new low-speed USB device number 45 using xhci-hcd
[492137.699975] usb 1-1: new low-speed USB device number 46 using xhci-hcd
[492139.630149] usb 1-1: new low-speed USB device number 48 using xhci-hcd
[492139.771285] usb 1-1: device descriptor read/all, error -71
[492140.520019] usb 1-1: new low-speed USB device number 50 using xhci-hcd
[492141.829934] usb 1-1: new low-speed USB device number 51 using xhci-hcd
[492142.579885] usb 1-1: new low-speed USB device number 52 using xhci-hcd
[492143.330130] usb 1-1: new low-speed USB device number 53 using xhci-hcd

I see the blue light on the remote so that is working fine,

2

Try the dongle in a different USB port to rule out an issue with the USB port on the Vero itself.
If you still have no joy, send me an email to support@osmc.tv with a link to this post; your order number and I’ll send you a new dongle.

When you get the new dongle, you’ll need to pair it with the remote.

3

Hi, thanks for the reply.

I tried it in the other port, its same effect, it worked when I plugged it in for about 1min…

I tried it in my pc and it worked right off the bat.

So I cant really pinpoint if its the receiver or the usb-host.

Also for the time being I want to use the remote in IR mode. How do I set this up? I selected the ‘osmc-lirc’ remote in the options but it also does nothing. Weird.

Otherwise I guess ill have to use a kodi remote on my phone.

Ill contact sales!

4

The remote is RF only; not IR