OSMC stops responding to my remote control ONLY when I connect the cabletvbox

Good evening.
Currently I have a strange issue with HDMI, let me explain.

Logs: https://paste.osmc.tv/agaxowevom

my config.txt
gpu_mem_1024=256
hdmi_ignore_cec_init=1
disable_overscan=1
start_x=1
disable_splash=1
gpu_mem_256=112
sdtv_aspect=1
gpu_mem_512=144
config_hdmi_boost=10 #entry was not here, I am just troubleshooting
hdmi_group=0 #entry was not here, I am just troubleshooting
hdmi_mode=16 #entry was not here, I am just troubleshooting

osmc@osmc:~$ tvservice -n
device_name=SNY-SONY_TV

osmc@osmc:~$ tvservice -s
state 0x12000a [HDMI CEA (16) RGB lim 16:9], 1920x1080 @ 60.00Hz, progressive

#TV is off, turning TV ON
osmc@osmc:~$ tvservice -M
Starting to monitor for HDMI events
[I] HDMI cable is unplugged
[I] HDMI is attached

My Sony TV has 4 HDMI ports.
Chromecast in port 1
OSMC in port 2
Cable TV box on port 3 (mypovider uses https://evolutiondigital.com/dvb-hybrid-ip-moca-stb/ DMS1004HFHM
port 4 is empty

Issue:
OSMC stops responding to my remote control ONLY when I connect the cabletvbox. all other devices keep working as normal.

Steps taken to troubleshooting:
1- change HDMI input from HDMI/3 to HDMI/2
2- OSMC not responding to my remote. and no additional output in tvservice -M
3- unplugging HDMI cable from Cable TV box
4- no need to reset anything else.
5- OSMC starts to respond to my remote.
6- Plugging back the HDMI cable into Cable TV box makes OSMC non responsive to remote.
7- I do not update my Sony TV. There is not firmware updates for it since 2013.

I have no idea as to why. I have changed HDMI ports in my TV as well as HDMI cables. No more ideas.

Thanks,

Hi,

I would try this:

  • Turn of the TV and all all connected equipment for 10 minutes.
  • Turn back on, connect all devices except the osmc device.
  • Now connect OSMC device and see if the remote now responds.

If that doesn’t help try using a different HDMI cable on the CABLE TV box.

Thanks Tom.

Hi @Tom_Doyle, already tried swapping hdmi cables. Also, i took the time to test if the order of OSMC coming up had any effect. Either first or last in the chain,the result is the same.

Hi,

Try disabling and reenabling cec on your TV when the issue occurs.

Thanks Tom.