OSMC stops responding to my remote control ONLY when I connect the cabletvbox

Help and Support
1

Good evening.
Currently I have a strange issue with HDMI, let me explain.

Logs: https://paste.osmc.tv/agaxowevom

my config.txt
gpu_mem_1024=256
hdmi_ignore_cec_init=1
disable_overscan=1
start_x=1
disable_splash=1
gpu_mem_256=112
sdtv_aspect=1
gpu_mem_512=144
config_hdmi_boost=10 #entry was not here, I am just troubleshooting
hdmi_group=0 #entry was not here, I am just troubleshooting
hdmi_mode=16 #entry was not here, I am just troubleshooting

osmc@osmc:~$ tvservice -n
device_name=SNY-SONY_TV

osmc@osmc:~$ tvservice -s
state 0x12000a [HDMI CEA (16) RGB lim 16:9], 1920x1080 @ 60.00Hz, progressive

#TV is off, turning TV ON
osmc@osmc:~$ tvservice -M
Starting to monitor for HDMI events
[I] HDMI cable is unplugged
[I] HDMI is attached

My Sony TV has 4 HDMI ports.
Chromecast in port 1
OSMC in port 2
Cable TV box on port 3 (mypovider uses HD Hybrid QAM/IP MoCA STB | Evolution Digital DMS1004HFHM
port 4 is empty

Issue:
OSMC stops responding to my remote control ONLY when I connect the cabletvbox. all other devices keep working as normal.

Steps taken to troubleshooting:
1- change HDMI input from HDMI/3 to HDMI/2
2- OSMC not responding to my remote. and no additional output in tvservice -M
3- unplugging HDMI cable from Cable TV box
4- no need to reset anything else.
5- OSMC starts to respond to my remote.
6- Plugging back the HDMI cable into Cable TV box makes OSMC non responsive to remote.
7- I do not update my Sony TV. There is not firmware updates for it since 2013.

I have no idea as to why. I have changed HDMI ports in my TV as well as HDMI cables. No more ideas.

Thanks,

2

Hi,

I would try this:

  • Turn of the TV and all all connected equipment for 10 minutes.
  • Turn back on, connect all devices except the osmc device.
  • Now connect OSMC device and see if the remote now responds.

If that doesn’t help try using a different HDMI cable on the CABLE TV box.

Thanks Tom.

3

Hi @Tom_Doyle, already tried swapping hdmi cables. Also, i took the time to test if the order of OSMC coming up had any effect. Either first or last in the chain,the result is the same.

4

Hi,

Try disabling and reenabling cec on your TV when the issue occurs.

Thanks Tom.