OSMC won't play videos since update

Help and Support Vero 4K / Vero 4K +
1

Since updating OSMC on a Vero 4K videos won’t play from my NAS. The files are in .ts format stored on a FreeNAS server. The files play fine on anything else so I know it is not a problem with the files or the FreeNAS box. Before the update they played fine on the Vero.

The Vero 4K will happily play videos using add-ons such as Cnet.

The .ts files attempt to play but stutter and then grind to a holt. It is as if there is a major buffering issue.

I know people will want to see the log files but I don’t know where to find them or how to attach them to this post.

Can someone also answer a basic question about Putty? When I log into the box some directories are easy to read but others I find impossible to read. I know I can change the colours in Putty but what is the colour for the directories that are not highlighted? I’ve tried changing them but can’t seem to find the right one.

2

grab-logs -A and paste the resultant URL here.

3

Thank you. Things are easy if you just know how… shame I don’t!!

The url is

https://paste.osmc.tv/vajigoxiyi

4

He’ll want to enable debug logging first, surely?

@DLD-UK , the usual way to grab a log file is:

  • Go into Settings / System / Logging and enable debug logging.

  • Reboot twice.

  • Reproduce the issue.

  • Go into My OSMC (which is now under Settings) and select the clipboard icon (“log uploader”).

  • Make sure “all configs and logs” is checked and then select Upload Selected Logs Now.

  • When it finishes uploading it will give you a web address which starts with https://paste.osmc.tv/ - copy the address into a post here and the OSMC guys can read the logs from that web page.

  • Turn off debug logging when you’re done.

If things lock up so badly that you can’t get into My OSMC, then doing grab-logs -A from the command line is another way to upload them.

Posting MediaInfo for one of the problem files is sometimes helpful too.

1 Like
5

I love your login name. There was a company called Livid Lobster which I thought really good.

Will do what you say when I’ve woken up enough.

6

I think I had been travelling on a London Underground train the day I chose that! :laughing:

7

London Underground in rush hour is a nightmare!

I think I followed the instructions and the new log is

https://paste.osmc.tv/sofizizezi

After the reboot all I did was try to play the video and it stuttered and locked up.

8

Finally managed to sort this out. I powered everything down and powered it back up. Made no difference. Replaced the Vero downstairs with another one. Made no difference.

In desperation I pulled the mains plug out of the socket and waited a couple of minutes. Plugged everything back in and it worked. I didn’t think that still made a difference these days.

The strange thing is that all Internet video worked the whole way through. It was just videos stored on the FreeNAS box that would not play. I didn’t unplug the FreeNAS box.

I’d love to know what people think was the cause of it?