Play any movie will sometimes freeze my Vero

[Erwin]

After x amount of time since last playing any movie (I keep my Vero4k always on) the next movie will not play. It shows the play icon and in some cases I even hear sound, but the screen remains at the menu. I can navigate the menu, scroll through a list, but any action, such as stop or pause, will freeze my Vero. A reboot is all that’s left.

This happens so often that I’ve started rebooting my Vero just in case before watching anything.

I’m running version 2018.12-1 and I uploaded my log. Apologies for the lengthy log, as it took a few chances before i could reproduce the error.

https://paste.osmc.tv/olifotizaj

Help is much appreciated.

[Tom_Doyle]

Hi,

Does the issue occur with local playback?

Thanks Tom.

[sam_nazarko]

Is the NFS share on a NAS?
Is the connection stable?

Sam

[Erwin]

Hi Sam, thanks for your quick reply.

Yes, the NFS share is on my NAS. I am connected with a wire, so I’m assuming the connection is stable.

[Erwin]

Hi Tom, I’m not sure. The issue is difficult to reproduce, so I haven’t tried attaching a disk yet. Maybe it’s helpful to know that it not only happens with the movies on my NFS share, but also when I’m playing YouTube movies through the YouTube add-on.

[fzinken]

@Erwin

Maybe it’s helpful to know that it not only happens with the movies on my NFS share, but also when I’m playing YouTube movies through the YouTube add-on.

Suggest to check network throughput with iperf

[How To] Check Network Performance with iperf3

Sometimes it is important to check the network performance between your OSMC Device and the device providing your media (NAS, Server, PC). Especially when you are connected via wireless the throughput variations can harm you viewing experience. This short How To should give you the required information how to install iperf3 and how to run the respective tests. When doing these tests it is suggested to have a simple setup (single switch between Sender and Receiver and avoid other traffic on the …

[Erwin]

I’ll give iperf3 test a go this evening when I’m back from work. Thanks!

[Erwin]

Unfortunately iPerf is not available for my Synology, which has a Freescale CPU. I couldn’t even find it in any of the Synology repos.

[sam_nazarko]

That’s surprising. What’s the model #?

[Erwin]

A DS413. It has a dual-core Freescale QorIQ CPU.

[fzinken]

@Erwin

Unfortunately iPerf is not available for my Synology, which has a Freescale CPU. I couldn’t even find it in any of the Synology repos

As a first step just run it against your PC instead of the NAS