Playback Issues

Help and Support
1

hi upgraded a customer from a Vero 4K to a Vero V.

Not sure if the logs/back up files have come across properly

Having issues when playing back media. laggy etc and skips the title files inbetween the playlists

have been reading into whitelists etc and refresh rates. however there were no issues before the upgrade on the old hardware.

there is an Lumagen Video Switch processing the video to a JVC DLA-Z1 4K projector (small community theatre)

It is in a M3U format with MP4 files

Any help welcomed thank you in advance.

logs below 16/04/26

https://paste.osmc.tv/gibexeqovi

3

Did you restore stuff from the Vero 4K? If yes, how?

5

In addition we need to know how you start the m3u playlist since there is no input from a remote/keyboard visible. In case you start the playback with a special addon or an autoexec script, please, give us more details.

7

hi we backed up the vero 4k to a SD card and then to the vero V

8

it is being controlled via Control4 (Annex4 Kodi Driver) or the Vero remote. So manually no scripts in the vero etc.

9

The provided logs do not contain any items which correpsondent to a remote control action like a key press with the original OSMC remote control. The Annex4 Kodi driver seems to be part of the Control4 Home Assistent universum. Most possible that it communcates via the interactive.adaptive add-on within kodi but I don’t know for sure.

The problems is that we see some kind of parallel tries to open media files instead of a serial execution of the playbacks means i.e. 3 tries to open a mediafile within the same second.
I don’t know what is the reason for this:

  • Perhaps it’s the restore of the 4k+ based mediacenter configuration which brings an incompatibility with this special kind of software stack. Restart from scratch with a manual reconfiguration of the VeroV would should whether this is the case.
  • Perhaps, the used annex4 kodi driver is a different software stack now than the one with the Vero 4k. How should we know this? Who responsible for this?
  • Perhaps the inputstream.adaptive addon is meanwhile different (if it is used at all with this special stack)? Here
    • a Vero4k+ with latest/greatest OSMC lists inputstream.adaptive v21.5.11
    • a Vero5 with latest/greatest OSMC lists inputstream.adaptive v21.5.17
    • a Vero5 with current dev staging lists inputstream.adaptive v21.5.18

Is it possible to remove this Control4/Annex4 stack from the puzzle by starting the the m3u playlist from the local file system of the Vero system with the origin OSMC remote control?

12

@Sm1 Can you again take a debug log set but this time in addition with component-specific logging active for JSON-RPC and Webserver?

13

Was this m3u playlist created inside of Kodi? If not, perhaps you could make one with the same content inside Kodi and see if it has the same issue.

14

hi, thanks for this.

We tried the Vero V originally with the remote, a local source and no control4 connection and still had the same issue.

i am wondering if the back up file is corrupt/wrong firmware and a fresh start might be helpful

The end goal is to have the files playing back from a Synology NAS. there was a problem with the previous co. integrating the 4K, could it be a specific setting for playback or perhaps a missing add-on?