Problem instaling widevine

Help and Support Vero V
1

Hi,

can someone help me out?

I’m using Retrospect on my new fresh out the box Vero V, and when I select Live TV, I get a message indicating that I need to install Widevine.(as it did on my 4k) It appears to download and seems to install, but then I receive the message: “Playback failed, one or more items could not be played.” It seems that Widevine is not being installed.

I cannot install Widevine using InputStream Helper either. it does the same routine.

info says widevin version (Not Foud), installed on Never.

Best regards,

Niko

2

Hi Niko

It’s been a while since I installed the official Widevine add-on.
Can you upload a log so I can check why the installation doesn’t work?

What specific error comes up?

Sam

3

hi Sam,

no error al looks good, seems to install but it’s not..

log:

https://paste.osmc.tv/ogupenotad

2025-12-26 14:00:44.385 T:9110     info <general>: [script.module.inputstreamhelper] Choosing a version to install is only implemented if the lib is found in googles repo.
2025-12-26 14:00:47.589 T:9110  warning <general>: [script.module.inputstreamhelper] Downloading ChromeOS image for Widevine: elm (16433.65.0)
2025-12-26 14:03:06.819 T:9110  critical <general>: [script.module.inputstreamhelper] Widevine CDM userspace mismatch. Please check Chrome OS Recovery image userspace
2025-12-26 14:03:06.835 T:9110    error <general>: [script.module.inputstreamhelper] Widevine CDM is not installed.

are the other / better alternatives for the official widevine?

4

Maybe the ARM64 module has been downloaded instead of the ARMHF version?
You could check which library has been installed.

5

i’ve got no clue.. this is beyond my understanding. But the problem resolved itself. I tried again yesterday, and it was installed correctly.

6

Glad to hear this. I’ll get in touch with the add-on maintainer and see if I can get an understanding of what has happened here.

Sam