To get a better understanding of the problem you are experiencing we need more information from you. The best way to get this information is for you to upload logs that demonstrate your problem. You can learn more about how to submit a useful support request here.
Depending on the used skin you have to set the settings-level to standard or higher, in summary:
enable debug logging at settings->system->logging
reboot the OSMC device twice(!)
reproduce the issue
upload the log set (all configs and logs!) either using the Log Uploader method within the My OSMC menu in the GUI or the ssh method invoking command grab-logs -A
publish the provided URL from the log set upload, here
Thanks for your understanding. We hope that we can help you get up and running again shortly.
I am happy to paste logs when/if I need to but before that I was hoping someone else could see if they can play mkv files and get the same issue? It is always frustrating when the first thing anyone does is ask for logs. I am partially sighted so even just reading the screen is hard for me.
I’m using an infared remote but I don’t think that is the issue unless you know otherwise. The remote works fine with everything else. But when I play an MKV file nothing works any more. The file plays but I loose all control including trying to power the Vero off. Playing the same file on my PC works fine.
I haven’t yet done anything people have suggested as I have food poisoning and not feeling great at the moment.
I do sympathise, truly, but debug-enabled logs are by far the best way for the OSMC guys to see what is going on internally during your playback process - most problems need debug logs to diagnose.
I’m certainly not having any problems playing MKV files, but I would be surprised if I were - it’s such a common format that if MKV playback wasn’t working, nearly every single person who owns an OSMC device would be on here complaining about it. And, as fzinken says, MKV is a container format rather than a data format - so two MKV files can encode wildly different audio and video codecs, resolutions, etc. If some files are playing and not others, it’s probably not the container format that’s the problem.
If you possibly can post a link to some debug logs, you will make it a lot easier for the OSMC guys to help you.
I certainly am.
I don’t think 1080i output is supported any more… I’m also not seeing an option to switch to it. I’m not sure when that option disappeared; Sam can probably tell us.
I don’t know if this helps you work out what is going on but my remote works fine when playing streaming services like the BBC iPlayer. No problems at all. But if I play a video stored on my TrueNAS server the remote is all over the place. I have no idea why. Playing the same file on Kodi on my PC works fine so it is not a TrueNAS issue.