Problem with ftp connection


I have a vero4k + and I have an online seedbox to which I connect in ftp but I have recurring connection problems here is part of the log

ftp://USERNAME:PASSWORD@???:21/ 2019-12-28 22:07:14.963 T:29082 DEBUG: ------ Window Init (DialogBusy.xml) ------ 2019-12-28 22:07:15.218 T:29300 ERROR: CCurlFile::FillBuffer - Failed: FTP: unknown PASV reply(13)

when i try to access in my seedbox, kodi shows me the message ( couldn’t connect to network server )

I can not find any solution the only thing I can say is that I connect to my seedbox with my android smartphone with solid explorer in ftp is it does not work but when i changed settings of solid explorer when I activate the option ftp active mode its works

I do not know if I am very clear in my explanations
sorry for my bad english i’m french

thank you very mush for help


I suspect it may be the same issue discussed here:

If not please provide logs:

To get a better understanding of the problem you are experiencing we need more information from you. The best way to get this information is for you to upload logs that demonstrate your problem. You can learn more about how to submit a useful support request here.

Depending on the used skin you have to set the settings-level to standard or higher, in summary:

  • enable debug logging at settings->system->logging

  • reboot the OSMC device

  • reproduce the issue

  • upload the log set either using the Log Uploader method within the My OSMC menu in the GUI or the ssh method invoking command grab-logs -A

  • publish the provided URL from the log set upload, here

Thanks for your understanding. We hope that we can help you get up and running again shortly.

OSMC skin screenshot:

Ok i will inquire with the link you sent me otherwise i will come back here and when the problem recurs i will provide my log

thanks for help

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