Problem with Vero 4K+

Help and Support
1

Hello

I am a happy user of Vero 4k+. Lately, I am having continous problems with playback of media.

The same media worked flawsesly months ago, but now Kodi es falling 2-3 times per hour since 2 weeks.

The playback just stops, randomly (not always in the same place) and media list is shown after the failure. If I continue watching the show, may continue or not, no pattern detected. Sometimes works without problem for 1 hour, other times fails 4-5 times in just 10 minutes.

The relevant log of kodi.log is this:

ERROR : Got MSGQ_ABORT or MSGO_IS_ERROR return true

Full logs available at https://paste.osmc.tv/xaqahupuse

This is my full setup:

Vero 4k+ <— NFS 4.2, wired gigabit ethernet full duplex → Raspberry Pi4 8 GB ram as nfs server <—> USB disk XFS

I have tested this:

  • iperf3 from vero 4k to raspberry pi4, in each direction. 985 Mbs bandwith, no packet loss
  • Vero 4k+ temperature: never over 63 celsius
  • Vero 4k+ fully outdated, regular channel
  • Raspberry Pi4 with Ubuntu 21.10, fully updated

What additional info may I provide to help troubleshoot this issue?

Regards

2
  1. Suggest to remove this, default configuration is already optimized
<network>
<buffermode> 1 </buffermode>
<readbufferfactor> 1.5 </readbufferfactor>
<cachemembuffersize> 104857600 </cachemembuffersize>
</network>
  1. Suggest to use the x-systemd.automount as described here
    Configuring fstab based NFS share mounts
3

Thank you for your support fzinken.

I have removed the config and changed fstab to use x-systemd.automount .

Still, this did not solve the original problem, but at least now I am using standard setting and automatic NFS mount.

4

Next step is to enable debug logging to find more issues

To get a better understanding of the problem you are experiencing we need more information from you. The best way to get this information is for you to upload logs that demonstrate your problem. You can learn more about how to submit a useful support request here.

Depending on the used skin you have to set the settings-level to standard or higher, in summary:

  • enable debug logging at settings->system->logging

  • reboot the OSMC device twice(!)

  • reproduce the issue

  • upload the log set (all configs and logs!) either using the Log Uploader method within the My OSMC menu in the GUI or the ssh method invoking command grab-logs -A

  • publish the provided URL from the log set upload, here

Thanks for your understanding. We hope that we can help you get up and running again shortly.

OSMC skin screenshot:

image
image960×539 41.4 KB

5

Hello.

I have followed your guidance, enabled debug logs, rebooted twice and I was able to reproduce the issue

2021-11-01 20:16:04.155 T:3145 ERROR : Got MSGQ_ABORT or MSGO_IS_ERROR return true

Logs available at https://paste.osmc.tv/alorehaniw

If you need any aditional info, let me know, I will follow your guidance to troubleshoot this issue.

Again, million of thanks for your support. You are great.

Regards

6

Well before that you have

2021-11-01 20:16:02.494 T:2667    DEBUG <general>: ActiveAE::SyncStream - average error of 26.343679, start adjusting
2021-11-01 20:16:02.494 T:2667    DEBUG <general>: ActiveAE::SyncStream - average error 0.343679 below threshold of 30.000000
2021-11-01 20:16:02.534 T:3145    DEBUG <general>: CVideoPlayerVideo - CDVDMsg::GENERAL_RESYNC(-205504.354580)
2021-11-01 20:16:02.570 T:3142    DEBUG <general>: CVideoPlayer::HandleMessages - player started 2
2021-11-01 20:16:02.834 T:3145    DEBUG <general>: CVideoPlayerVideo - CDVDMsg::GENERAL_RESYNC(-4879.187580)
2021-11-01 20:16:03.171 T:3142     INFO <general>: Process - eof reading from demuxer

So I think it would be interesting to see if you can replicate the issue when playing the file from a USB stick.

7

I have bought a usb hub, with its own power cord, and I have connected the 4 TB disk directly to Vero 4k+. I will try to reproduce the issue with this new setup.

Regards