Problems with higher bit rates

I’m having some trouble playing 4k movies on the 4k+. Some movies never get past the buffering stage, some lock up the 4k+ completely and makes it unresponsive until I unplug the mains and reboot it. I just got the Vero and I was hoping it was plug n play, seeing that playing 4k movies with high bit rate audio was the reason I bought it. It has been nothing else than frustrating since it really doesn’t work as I’d hoped when I bought it. Any tips to help a complete beginner in Kodi and Linux, so i can enjoy my rips without hickups? Everything I play on the 4k+ is on a external hard drive which has been plugged into my LG C9 without a hitch for 2 years, so I don’t think that’s where the problem is.

To get a better understanding of the problem you are experiencing we need more information from you. The best way to get this information is for you to upload logs that demonstrate your problem. You can learn more about how to submit a useful support request here.

Depending on the used skin you have to set the settings-level to standard or higher, in summary:

  • enable debug logging at settings->system->logging

  • reboot the OSMC device twice(!)

  • reproduce the issue

  • upload the log set (all configs and logs!) either using the Log Uploader method within the My OSMC menu in the GUI or the ssh method invoking command grab-logs -A

  • publish the provided URL from the log set upload, here

Thanks for your understanding. We hope that we can help you get up and running again shortly.

OSMC skin screenshot:


One obvious question is, how is the hard drive powered? Does it have its own connection to the mains, or does it draw power from the USB port? If it gets power from USB, do you have it connected directly to the Vero 4K+, or are you using a powered USB hub?

It’s a 5TB 2.5" USB powered drive that draws power from the port.

The OSMC guys may well find something else in your logs, but I wouldn’t be surprised if that’s at least part of the problem. The Vero 4K+ has USB 2.0 ports, but USB-powered hard drives often assume USB 3.0 or higher, which can supply more electric current. If that is the problem, you can work around it by using a powered USB hub in between the Vero and the drive.

OSMC does sell one (see below) but there are plenty of other options on Amazon, etc.


I have put in an order for their hub now, so hopefully that will resolve the issue. If not, I hope one of the guys will take a look at the code and tell me how to proceed.