Pulse-Eight CEC adapter

Help and Support Vero 4K / Vero 4K +
1

Hi,

My Vero 4+ running very well until the latest update, after latest update the CEC function not work anymore.

Here is the error message:
Pulse-Eight CEC adapter
Couldn’t initialise the cec adapter

I’m using the HDMI cable which the Vero 4+ ship with. And the CEC function working well until the last update. And I have keep the box update every time once any update available.

My TV: Panasonic TH49CX700H

Attached logs
https://paste.osmc.tv/eroyezawis

Please help to fix it, thanks.

2

Try to power off the Vero and the TV at the mains for a couple of minutes

3

Thanks for reply.

I have unplug the power for TV and Vero for few minutes. But still show error when Vero booting up and CEC function not working also.

5

Try another HDMI cable to rule out an issue with the cable.

6

Thanks, I tried another one HDMI cable and no problem. Then changed back to original one also work again…no idea what happen but thanks all guys.