Question about power supply unit (EU) , updates and dolby vision

[Chris.Pete]

Hello everyone,

I am very interested in the VERO V.
I am from the EU (Germany) and would like to buy the device.

Where and how can I best obtain the VERO V in Europe (can I do this directly via your website)?
How do I get a compatible power supply?

How does the supply of updates work? Are these automatically installed for the VERO V on a regular basis or do I have to take care of them myself (manually)?

What is the current status of Dolby Vision support for the VERO V? Is there now a solution and does it work “out of the box” or do I have to pay attention to/do something?

Thank you in advance for your information

Best regards
Pete

[fzinken]

@Chris.Pete

Where and how can I best obtain the VERO V in Europe (can I do this directly via your website)?
How do I get a compatible power supply?

European orders have been discussed in this thread. If you scroll down there are also Europe resellers mentioned.
Yes you can directly order on the OSMC Shop when you place your order you will be asked which power plug you require and then get the correct power supply in your order.

@Chris.Pete

How does the supply of updates work? Are these automatically installed for the VERO V on a regular basis or do I have to take care of them myself (manually)?

Updates are automatically provided to the Vero. You just need to confirm “Yes” to install them.

@Chris.Pete

What is the current status of Dolby Vision support for the VERO V? Is there now a solution and does it work “out of the box” or do I have to pay attention to/do something?

Dolby Vision Profile 5 will be automatically converted into HDR10 and sent as such to your TV. Other profile will just use the HDR fallback layer.
This post gives more details:

Should I upgrade to Vero V?

Sorry, I made a guess about how much you knew about DV. Profile 4: dual layer with a SDR base layer - rare in the wild Profile 5: single layer as used by streaming services - incompatible with HDR10/BT2020 so we convert that to HDR10. Without the conversion, you would see purple and green colours. Profile 7: dual layer with a HDR10 base layer (optionally with HDR10+ metadata) as found on Blu-rays. The second layer may be ‘FEL’ or ‘MEL’. These are played as HDR10/+ and Vero V ignores the seco…

[sam_nazarko]

Hi,

@fzinken

Yes you can directly order on the OSMC Shop when you place your order you will be asked which power plug you require and then get the correct power supply in your order.

Actually we ship the plug expected for the region automatically. Only for some peripherals like USB Hubs do we have a selection; but a user can put the desired region of PSU in the order notes if they want to override the default or clarify.

@Chris.Pete

Where and how can I best obtain the VERO V in Europe (can I do this directly via your website)?

We ship directly to Europe (3-5 working days on average).
We also have a reseller based in the EU: OSMC Vero V - RPishop.cz

@Chris.Pete

What is the current status of Dolby Vision support for the VERO V? Is there now a solution and does it work “out of the box” or do I have to pay attention to/do something?

Currently Profile 5 will be tonemapped to HDR. This is the only Dolby Vision profile which doesn’t have a fallback layer. Previously images would appear in the wrong colours.

We are working on support for other DV Profiles in the near future, but all of these other profiles have HDR10 fallback layers so will appear correctly on your display.

If you have any further questions do let us know.

[Chris.Pete]

Thank you for the detailed answer.
I am very convinced by the device and will get one via the reseller “OSMC Vero V - RPishop.cz”.

When I order directly from your website, I can’t find the option to select the appropriate EU power supply anywhere. Would I have to specify this in the comment field?

[jb2cool]

The power supply shipped is assumed based on your shipping location

[sam_nazarko]

@Chris.Pete

When I order directly from your website, I can’t find the option to select the appropriate EU power supply anywhere. Would I have to specify this in the comment field?

No - if you order to Germany for example, we automatically send the correct PSU for Germany. The note field is only to override defaults, ie you are in Germany temporarily as an expat