Random crashes/freezes for a while

Help and Support Vero 4K / Vero 4K +
1

I’ve had the Vero 4K+ for a while now and very happy with it, but lately I’m experiencing some weird random freezes, crashes or reboots. There’s not one single thing that triggers it so I haven’t been able to get a debug log. My Vero is connected to my soundset with hdmi, which is then connected to my TV with another hdmi cable (in order to get HD audio).

These are the things that are mostly happening;

  • Sometimes (like once every week or so) the device freezes when my TV (LG C7) is turned off and I’m not using the Vero. When I turn the Vero (and then automatically also the TV) on, I see the Kodi menu/skin where I left it, but everything is frozen and I can only unplug the power to reboot it. This freezing only happens when the TV is turned off, and never while watching something on the Vero.

  • The Vero sometimes crashes with a sad smiley face screen and then reboots. I really can’t pinpoint the moment what triggers this. Sometimes it’s when the Kodi menu/skin is on screen, sometimes during watching content.

  • Sometimes the Vero turns the TV on while I’m not using the TV or the Vero. This occurs sometimes at night or while I’m away. So then I see the TV being on and on the Vero screensaver. I suspect this happens when the Vero crashes while the TV is off and triggers a reboot and then turns on the TV?

How can I go about trying to determine what is the issue here?

2

While random issues are hard to spot first step would be to upload debug enabled logs after a crash.
If we can not give advise from that next step could be to enable persistent system logs.

To get a better understanding of the problem you are experiencing we need more information from you. The best way to get this information is for you to upload logs that demonstrate your problem. You can learn more about how to submit a useful support request here.

Depending on the used skin you have to set the settings-level to standard or higher, in summary:

  • enable debug logging at settings->system->logging

  • reboot the OSMC device twice(!)

  • reproduce the issue

  • upload the log set (all configs and logs!) either using the Log Uploader method within the My OSMC menu in the GUI or the ssh method invoking command grab-logs -A

  • publish the provided URL from the log set upload, here

Thanks for your understanding. We hope that we can help you get up and running again shortly.

OSMC skin screenshot:

image
image960×539 41.4 KB

3

I know how to create and upload debug logs but the problem is that I cannot trigger the issue. So should I just have debug logging enabled all the time with the text running in the topleft corner?

4

Do you know how to connect via SSH? You can enable debug logs without the Overlay by putting

<advancedsettings>
    <loglevel>1</loglevel>  
</advancedsettings>

into advancedsettings.xml

5

Alright thanks! I’ve added this to my advancedsettings.xml file in the .kodi/userdata folder.
Will update here when the crashes or freezes happen again!

6

I’ve managed to get 2 logs:

First one was friday evening november 4th where the Vero randomly crashed to a sad smiley face and rebooted. http://paste.osmc.tv/ogefanetiq

The second one is from saturday morning the 5th of november where I woke up to my TV being turned on during the night (maybe cause of a Vero crash and reboot?) where it displayed my Vero screensaver. https://paste.osmc.tv/gagijekizu

7 
Nov 04 23:23:16 osmc mediacenter[2596]: /usr/bin/mediacenter: line 225:  4010 Segmentation fault      sudo -u osmc MALLOC_MMAP_THRESHOLD_=8192 LIRC_SOCKET_PATH=/var/run/lirc/lircd $KODI --standalone -fs
Nov 04 23:37:09 osmc mediacenter[2596]: /usr/bin/mediacenter: line 225:  8554 Segmentation fault      sudo -u osmc MALLOC_MMAP_THRESHOLD_=8192 LIRC_SOCKET_PATH=/var/run/lirc/lircd $KODI --standalone -fs

2022-11-04 23:37:07.659 T:8555 DEBUG <general>: Keyboard: scancode: 0x6a, sym: 0x0113, unicode: 0x0000, modifier: 0x0
What were you doing at the time of the crash?
For me it might be related to the Skin used.
Possible culprit

8

I was just browsing through the menu. The skin I use is Auramod.
Maybe any recommendations for a similar lightweight skin that displays IMDB and RottenTomatoes ratings?

9

Well the skin was a wild guess, it might also be an addon as there was nothing clearly logged in the logs other than your keypress at the time of the crash.

I am not a skin expert to recommend you another skin as I only use the OSMC skin.

10

I checked the AuraMOD skin I use, and it is updated to the latest version from june 2022 which should work for Kodi Matrix.

11

Correct. You can find settings to adjust this behavior in settings>system>input>peripherals>CEC adapter>

This is also a stab in the dark but I would try another power supply. I think this may be more likely cause than a skin causing a crash during an unattended library update.

12

The third issue that I described my OP just occurred: the Vero was completely frozen when I turned on my TV. It didn’t respond to the remote and I needed to unplug the power cable and insert it again to make it reboot and work again.

Here is the log for that: http://paste.osmc.tv/fozuvakezi

17

Have you tried changing to the OSMC skin and seeing if you can still reproduce the problem?

Sam