Raspberry Pi 3 B+ usb ports stopped working

Hi all, I’m hoping someone can assist me or point me in the right direction. For some reason the USB port on my Pi 3 B+ stopped working. I’m using a Logitech mouse & Dell keyboard but nada. I’ve confirmed the mouse & keyboard is good. I’ve also, tried reinstalling the latest OSMC (6/1/18) but no dice. Lsusb shows “-bash: lsusb: command not found” so doesn’t look like it’s install by default. After installing lsusb it’s not seeing the input devices:

osmc@B:~$ lsusb
Bus 001 Device 004: ID 0424:7800 Standard Microsystems Corp.
Bus 001 Device 003: ID 0424:2514 Standard Microsystems Corp. USB 2.0 Hub
Bus 001 Device 002: ID 0424:2514 Standard Microsystems Corp. USB 2.0 Hub
Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub


osmc@B:~$ dmesg
[    0.000000] Booting Linux on physical CPU 0x0
[    0.000000] Linux version 4.14.34-2-osmc (root@vero3-db) (gcc version 6.3.0 2                                                                                                                               0170516 (Debian 6.3.0-18+deb9u1)) #1 SMP PREEMPT Thu Jun 7 18:43:25 UTC 2018
[    0.000000] CPU: ARMv7 Processor [410fd034] revision 4 (ARMv7), cr=10c5383d
[    0.000000] CPU: div instructions available: patching division code
[    0.000000] CPU: PIPT / VIPT nonaliasing data cache, VIPT aliasing instructio                                                                                                                               n cache
[    0.000000] OF: fdt: Machine model: Raspberry Pi 3 Model B Plus Rev 1.3
[    0.000000] Memory policy: Data cache writealloc
[    0.000000] cma: Reserved 8 MiB at 0x2f800000
[    0.000000] On node 0 totalpages: 196608
[    0.000000] free_area_init_node: node 0, pgdat 80f7b580, node_mem_map af13600                                                                                                                               0
[    0.000000]   Normal zone: 1728 pages used for memmap
[    0.000000]   Normal zone: 0 pages reserved
[    0.000000]   Normal zone: 196608 pages, LIFO batch:31
[    0.000000] random: fast init done
[    0.000000] percpu: Embedded 17 pages/cpu @af0df000 s39756 r8192 d21684 u6963                                                                                                                               2
[    0.000000] pcpu-alloc: s39756 r8192 d21684 u69632 alloc=17*4096
[    0.000000] pcpu-alloc: [0] 0 [0] 1 [0] 2 [0] 3
[    0.000000] Built 1 zonelists, mobility grouping on.  Total pages: 194880
[    0.000000] Kernel command line: 8250.nr_uarts=0 bcm2708_fb.fbwidth=1024 bcm2                                                                                                                               708_fb.fbheight=768 bcm2708_fb.fbswap=1 vc_mem.mem_base=0x3ec00000 vc_mem.mem_si                                                                                                                               ze=0x40000000  root=/dev/mmcblk0p2 rootfstype=ext4 rootwait quiet osmcdev=rbp2
[    0.000000] PID hash table entries: 4096 (order: 2, 16384 bytes)
[    0.000000] Dentry cache hash table entries: 131072 (order: 7, 524288 bytes)
[    0.000000] Inode-cache hash table entries: 65536 (order: 6, 262144 bytes)
[    0.000000] Memory: 754480K/786432K available (9216K kernel code, 540K rwdata                                                                                                                               , 2012K rodata, 2048K init, 715K bss, 23760K reserved, 8192K cma-reserved)
[    0.000000] Virtual kernel memory layout:
                   vector  : 0xffff0000 - 0xffff1000   (   4 kB)
                   fixmap  : 0xffc00000 - 0xfff00000   (3072 kB)
                   vmalloc : 0xb0800000 - 0xff800000   (1264 MB)
                   lowmem  : 0x80000000 - 0xb0000000   ( 768 MB)
                   modules : 0x7f000000 - 0x80000000   (  16 MB)
                     .text : 0x80008000 - 0x80a00000   (10208 kB)
                     .init : 0x80d00000 - 0x80f00000   (2048 kB)
                     .data : 0x80f00000 - 0x80f870e0   ( 541 kB)
                      .bss : 0x80f90d40 - 0x81043c24   ( 716 kB)
[    0.000000] SLUB: HWalign=64, Order=0-3, MinObjects=0, CPUs=4, Nodes=1
[    0.000000] ftrace: allocating 22985 entries in 68 pages
[    0.000000] Preemptible hierarchical RCU implementation.
[    0.000000]  Tasks RCU enabled.
[    0.000000] NR_IRQS: 16, nr_irqs: 16, preallocated irqs: 16
[    0.000000] arch_timer: cp15 timer(s) running at 19.20MHz (phys).
[    0.000000] clocksource: arch_sys_counter: mask: 0xffffffffffffff max_cycles:                                                                                                                                0x46d987e47, max_idle_ns: 440795202767 ns
[    0.000007] sched_clock: 56 bits at 19MHz, resolution 52ns, wraps every 43980                                                                                                                               46511078ns
[    0.000019] Switching to timer-based delay loop, resolution 52ns
[    0.000234] Console: colour dummy device 80x30
[    0.000251] console [tty0] enabled
[    0.000270] Calibrating delay loop (skipped), value calculated using timer fr                                                                                                                               equency.. 38.40 BogoMIPS (lpj=192000)
[    0.000287] pid_max: default: 32768 minimum: 301
[    0.000572] Mount-cache hash table entries: 2048 (order: 1, 8192 bytes)
[    0.000587] Mountpoint-cache hash table entries: 2048 (order: 1, 8192 bytes)
[    0.001569] Disabling memory control group subsystem
[    0.001640] CPU: Testing write buffer coherency: ok
[    0.002020] CPU0: thread -1, cpu 0, socket 0, mpidr 80000000
[    0.040043] Setting up static identity map for 0x100000 - 0x10003c
[    0.060029] Hierarchical SRCU implementation.
[    0.100084] smp: Bringing up secondary CPUs ...
[    0.170491] CPU1: thread -1, cpu 1, socket 0, mpidr 80000001
[    0.240536] CPU2: thread -1, cpu 2, socket 0, mpidr 80000002
[    0.310642] CPU3: thread -1, cpu 3, socket 0, mpidr 80000003
[    0.310747] smp: Brought up 1 node, 4 CPUs
[    0.310758] SMP: Total of 4 processors activated (153.60 BogoMIPS).
[    0.310764] CPU: All CPU(s) started in HYP mode.
[    0.310768] CPU: Virtualization extensions available.
[    0.311550] devtmpfs: initialized
[    0.330545] VFP support v0.3: implementor 41 architecture 3 part 40 variant 3                                                                                                                                rev 4
[    0.330755] clocksource: jiffies: mask: 0xffffffff max_cycles: 0xffffffff, ma                                                                                                                               x_idle_ns: 19112604462750000 ns
[    0.330772] futex hash table entries: 1024 (order: 4, 65536 bytes)
[    0.331354] pinctrl core: initialized pinctrl subsystem
[    0.332079] NET: Registered protocol family 16
[    0.342357] DMA: preallocated 1024 KiB pool for atomic coherent allocations
[    0.345903] cpuidle: using governor ladder
[    0.345929] cpuidle: using governor menu
[    0.346194] hw-breakpoint: found 5 (+1 reserved) breakpoint and 4 watchpoint                                                                                                                                registers.
[    0.346202] hw-breakpoint: maximum watchpoint size is 8 bytes.
[    0.346384] Serial: AMBA PL011 UART driver
[    0.347917] bcm2835-mbox 3f00b880.mailbox: mailbox enabled
[    0.348348] uart-pl011 3f201000.serial: could not find pctldev for node /soc/                                                                                                                               gpio@7e200000/uart0_pins, deferring probe
[    0.375697] bcm2835-dma 3f007000.dma: DMA legacy API manager at b0813000, dma                                                                                                                               chans=0x1
[    0.376944] SCSI subsystem initialized
[    0.377148] usbcore: registered new interface driver usbfs
[    0.377206] usbcore: registered new interface driver hub
[    0.377285] usbcore: registered new device driver usb
[    0.380730] raspberrypi-firmware soc:firmware: Attached to firmware from 2018                                                                                                                               -04-26 23:18
[    0.381675] clocksource: Switched to clocksource arch_sys_counter
[    0.457273] VFS: Disk quotas dquot_6.6.0
[    0.457353] VFS: Dquot-cache hash table entries: 1024 (order 0, 4096 bytes)
[    0.457548] FS-Cache: Loaded
[    0.457742] CacheFiles: Loaded
[    0.465834] NET: Registered protocol family 2
[    0.466489] TCP established hash table entries: 8192 (order: 3, 32768 bytes)
[    0.466599] TCP bind hash table entries: 8192 (order: 4, 65536 bytes)
[    0.466785] TCP: Hash tables configured (established 8192 bind 8192)
[    0.466917] UDP hash table entries: 512 (order: 2, 16384 bytes)
[    0.466962] UDP-Lite hash table entries: 512 (order: 2, 16384 bytes)
[    0.467270] NET: Registered protocol family 1
[    0.467714] RPC: Registered named UNIX socket transport module.
[    0.467720] RPC: Registered udp transport module.
[    0.467725] RPC: Registered tcp transport module.
[    0.467731] RPC: Registered tcp NFSv4.1 backchannel transport module.
[    0.570716] hw perfevents: enabled with armv7_cortex_a7 PMU driver, 7 counter                                                                                                                               s available
[    0.571545] audit: initializing netlink subsys (disabled)
[    0.571811] audit: type=2000 audit(0.569:1): state=initialized audit_enabled=                                                                                                                               0 res=1
[    0.572442] workingset: timestamp_bits=14 max_order=18 bucket_order=4
[    0.579498] FS-Cache: Netfs 'nfs' registered for caching
[    0.580042] NFS: Registering the id_resolver key type
[    0.580073] Key type id_resolver registered
[    0.580079] Key type id_legacy registered
[    0.580094] nfs4filelayout_init: NFSv4 File Layout Driver Registering...
[    0.584788] Block layer SCSI generic (bsg) driver version 0.4 loaded (major 2                                                                                                                               51)
[    0.584907] io scheduler noop registered (default)
[    0.585153] io scheduler bfq registered
[    0.587614] BCM2708FB: allocated DMA memory ef900000
[    0.587641] BCM2708FB: allocated DMA channel 0 @ b0813000
[    0.607817] Console: switching to colour frame buffer device 128x48
[    0.620085] bcm2835-rng 3f104000.rng: hwrng registered
[    0.620202] vc-mem: phys_addr:0x00000000 mem_base=0x3ec00000 mem_size:0x40000                                                                                                                               000(1024 MiB)
[    0.620631] vc-sm: Videocore shared memory driver
[    0.629443] brd: module loaded
[    0.635861] loop: module loaded
[    0.635875] Loading iSCSI transport class v2.0-870.
[    0.636533] libphy: Fixed MDIO Bus: probed
[    0.636618] usbcore: registered new interface driver lan78xx
[    0.636685] usbcore: registered new interface driver smsc95xx
[    0.636702] dwc_otg: version 3.00a 10-AUG-2012 (platform bus)
[    0.864754] Core Release: 2.80a
[    0.864764] Setting default values for core params
[    0.864782] Finished setting default values for core params
[    1.064995] Using Buffer DMA mode
[    1.065002] Periodic Transfer Interrupt Enhancement - disabled
[    1.065007] Multiprocessor Interrupt Enhancement - disabled
[    1.065015] OTG VER PARAM: 0, OTG VER FLAG: 0
[    1.065023] Dedicated Tx FIFOs mode
[    1.065402] WARN::dwc_otg_hcd_init:1046: FIQ DMA bounce buffers: virt = 0xaf9                                                                                                                               14000 dma = 0xef914000 len=9024
[    1.065428] FIQ FSM acceleration enabled for :
               Non-periodic Split Transactions
               Periodic Split Transactions
               High-Speed Isochronous Endpoints
               Interrupt/Control Split Transaction hack enabled
[    1.065434] dwc_otg: Microframe scheduler enabled
[    1.065486] WARN::hcd_init_fiq:459: FIQ on core 1 at 0x80751e2c
[    1.065498] WARN::hcd_init_fiq:460: FIQ ASM at 0x80752184 length 36
[    1.065510] WARN::hcd_init_fiq:486: MPHI regs_base at 0xb087e000
[    1.065566] dwc_otg 3f980000.usb: DWC OTG Controller
[    1.065598] dwc_otg 3f980000.usb: new USB bus registered, assigned bus number                                                                                                                                1
[    1.065629] dwc_otg 3f980000.usb: irq 62, io mem 0x00000000
[    1.065676] Init: Port Power? op_state=1
[    1.065681] Init: Power Port (0)
[    1.065885] usb usb1: New USB device found, idVendor=1d6b, idProduct=0002
[    1.065896] usb usb1: New USB device strings: Mfr=3, Product=2, SerialNumber=                                                                                                                               1
[    1.065905] usb usb1: Product: DWC OTG Controller
[    1.065914] usb usb1: Manufacturer: Linux 4.14.34-2-osmc dwc_otg_hcd
[    1.065922] usb usb1: SerialNumber: 3f980000.usb
[    1.066475] hub 1-0:1.0: USB hub found
[    1.066513] hub 1-0:1.0: 1 port detected
[    1.067009] dwc_otg: FIQ enabled
[    1.067015] dwc_otg: NAK holdoff enabled
[    1.067020] dwc_otg: FIQ split-transaction FSM enabled
[    1.067029] Module dwc_common_port init
[    1.067252] usbcore: registered new interface driver usb-storage
[    1.067414] mousedev: PS/2 mouse device common for all mice
[    1.067724] usbcore: registered new interface driver usbtouchscreen
[    1.068064] bcm2835-wdt 3f100000.watchdog: Broadcom BCM2835 watchdog timer
[    1.068305] bcm2835-cpufreq: min=600000 max=1400000
[    1.070293] sdhci: Secure Digital Host Controller Interface driver
[    1.070295] sdhci: Copyright(c) Pierre Ossman
[    1.070465] mmc-bcm2835 3f300000.mmc: could not get clk, deferring probe
[    1.070610] sdhost-bcm2835 3f202000.mmc: could not get clk, deferring probe
[    1.070648] sdhci-pltfm: SDHCI platform and OF driver helper
[    1.071689] ledtrig-cpu: registered to indicate activity on CPUs
[    1.071755] hidraw: raw HID events driver (C) Jiri Kosina
[    1.071860] usbcore: registered new interface driver usbhid
[    1.071863] usbhid: USB HID core driver
[    1.072191] vchiq: vchiq_init_state: slot_zero = af980000, is_master = 0
[    1.073111] [vc_sm_connected_init]: start
[    1.080089] [vc_sm_connected_init]: end - returning 0
[    1.080356] Initializing XFRM netlink socket
[    1.080368] NET: Registered protocol family 17
[    1.080417] Key type dns_resolver registered
[    1.080478] Registering SWP/SWPB emulation handler
[    1.080724] registered taskstats version 1
[    1.081131] Key type encrypted registered
[    1.083745] uart-pl011 3f201000.serial: cts_event_workaround enabled
[    1.083793] 3f201000.serial: ttyAMA0 at MMIO 0x3f201000 (irq = 87, base_baud                                                                                                                                = 0) is a PL011 rev2
[    1.084497] mmc-bcm2835 3f300000.mmc: mmc_debug:0 mmc_debug2:0
[    1.084501] mmc-bcm2835 3f300000.mmc: DMA channel allocated
[    1.151994] sdhost: log_buf @ af913000 (ef913000)
[    1.178204] mmc1: queuing unknown CIS tuple 0x80 (2 bytes)
[    1.179690] mmc1: queuing unknown CIS tuple 0x80 (3 bytes)
[    1.181177] mmc1: queuing unknown CIS tuple 0x80 (3 bytes)
[    1.183850] mmc1: queuing unknown CIS tuple 0x80 (7 bytes)
[    1.231672] mmc0: sdhost-bcm2835 loaded - DMA enabled (>1)
[    1.232129] of_cfs_init
[    1.232181] of_cfs_init: OK
[    1.234901] Freeing unused kernel memory: 2048K
[    1.261879] mmc1: new high speed SDIO card at address 0001
[    1.281797] Indeed it is in host mode hprt0 = 00021501
[    1.371545] mmc0: host does not support reading read-only switch, assuming wr                                                                                                                               ite-enable
[    1.374858] mmc0: new high speed SDXC card at address aaaa
[    1.375164] mmcblk0: mmc0:aaaa SC64G 59.5 GiB
[    1.377217]  mmcblk0: p1 p2
[    1.491682] usb 1-1: new high-speed USB device number 2 using dwc_otg
[    1.491760] Indeed it is in host mode hprt0 = 00001101
[    1.731800] usb 1-1: New USB device found, idVendor=0424, idProduct=2514
[    1.731805] usb 1-1: New USB device strings: Mfr=0, Product=0, SerialNumber=0
[    1.732087] hub 1-1:1.0: USB hub found
[    1.732134] hub 1-1:1.0: 4 ports detected
[    2.051675] usb 1-1.1: new high-speed USB device number 3 using dwc_otg
[    2.181789] usb 1-1.1: New USB device found, idVendor=0424, idProduct=2514
[    2.181794] usb 1-1.1: New USB device strings: Mfr=0, Product=0, SerialNumber                                                                                                                               =0
[    2.182029] hub 1-1.1:1.0: USB hub found
[    2.182076] hub 1-1.1:1.0: 3 ports detected
[    2.361207] EXT4-fs (mmcblk0p2): mounted filesystem with ordered data mode. O                                                                                                                               pts: (null)
[    2.366766] fsck: E2fsck run: /bin/e2fsck -p -C 0 /dev/mmcblk0p2
[    2.366896] fsck: Filesystem UUID: 5e018fc3-7f51-44a1-a4c9-1a9c23b391ad
[    2.367040] fsck: /dev/mmcblk0p2: clean, 64787/3883008 files, 705163/15529216                                                                                                                                blocks
[    2.534801] dwc_otg_handle_wakeup_detected_intr lxstate = 2
[    3.081735] usb 1-1.1.1: new high-speed USB device number 4 using dwc_otg
[    3.211927] usb 1-1.1.1: New USB device found, idVendor=0424, idProduct=7800
[    3.211936] usb 1-1.1.1: New USB device strings: Mfr=0, Product=0, SerialNumb                                                                                                                               er=0
[    3.369347] systemd[1]: System time before build time, advancing clock.
[    3.425335] NET: Registered protocol family 10
[    3.425920] Segment Routing with IPv6
[    3.435331] ip_tables: (C) 2000-2006 Netfilter Core Team
[    3.454483] systemd[1]: systemd 232 running in system mode. (+PAM +AUDIT +SEL                                                                                                                               INUX +IMA +APPARMOR +SMACK +SYSVINIT +UTMP +LIBCRYPTSETUP +GCRYPT +GNUTLS +ACL +                                                                                                                               XZ +LZ4 +SECCOMP +BLKID +ELFUTILS +KMOD +IDN)
[    3.454751] systemd[1]: Detected architecture arm.
[    3.462291] systemd[1]: Set hostname to <B>.
[    3.481142] libphy: lan78xx-mdiobus: probed
[    3.715087] systemd[1]: Reached target Swap.
[    3.715389] systemd[1]: Started Dispatch Password Requests to Console Directo                                                                                                                               ry Watch.
[    3.715777] systemd[1]: Set up automount Arbitrary Executable File Formats Fi                                                                                                                               le System Automount Point.
[    3.715899] systemd[1]: Listening on RPCbind Server Activation Socket.
[    3.716043] systemd[1]: Listening on Journal Socket.
[    3.716422] systemd[1]: Created slice System Slice.
[    3.716504] systemd[1]: dev-hugepages.mount: Couldn't determine result for Co                                                                                                                               nditionVirtualization=!private-users, assuming failed: No such file or directory
[    3.851921] systemd-journald[167]: Received request to flush runtime journal                                                                                                                                from PID 1
[    4.335357] gpiomem-bcm2835 3f200000.gpiomem: Initialised: Registers at 0x3f2                                                                                                                               00000
[    4.447084] snd_bcm2835: module is from the staging directory, the quality is                                                                                                                                unknown, you have been warned.
[    4.448349] bcm2835_alsa bcm2835_alsa: card created with 8 channels
[    4.615207] brcmfmac: brcmf_fw_map_chip_to_name: using brcm/brcmfmac43455-sdi                                                                                                                               o.bin for chip 0x004345(17221) rev 0x000006
[    4.615542] usbcore: registered new interface driver brcmfmac
[    4.799922] brcmfmac: brcmf_c_preinit_dcmds: Firmware version = wl0: Feb 27 2                                                                                                                               018 03:15:32 version 7.45.154 (r684107 CY) FWID 01-4fbe0b04
[    4.800369] brcmfmac: brcmf_c_preinit_dcmds: CLM version = API: 12.2 Data: 9.                                                                                                                               10.105 Compiler: 1.29.4 ClmImport: 1.36.3 Creation: 2018-03-09 18:56:28
[    4.823756] random: crng init done
[    4.886077] uart-pl011 3f201000.serial: no DMA platform data
[    4.993493] Bluetooth: Core ver 2.22
[    4.993550] NET: Registered protocol family 31
[    4.993553] Bluetooth: HCI device and connection manager initialized
[    4.993569] Bluetooth: HCI socket layer initialized
[    4.993578] Bluetooth: L2CAP socket layer initialized
[    4.993598] Bluetooth: SCO socket layer initialized
[    5.008935] Bluetooth: HCI UART driver ver 2.3
[    5.008945] Bluetooth: HCI UART protocol H4 registered
[    5.008949] Bluetooth: HCI UART protocol Three-wire (H5) registered
[    5.250494] Bluetooth: BNEP (Ethernet Emulation) ver 1.3
[    5.250505] Bluetooth: BNEP filters: protocol multicast
[    5.250522] Bluetooth: BNEP socket layer initialized
[    5.280181] FAT-fs (mmcblk0p1): Volume was not properly unmounted. Some data                                                                                                                                may be corrupt. Please run fsck.
[    5.614481] nf_conntrack version 0.5.0 (12288 buckets, 49152 max)
[    5.997385] IPv6: ADDRCONF(NETDEV_UP): eth0: link is not ready
[    6.147903] IPv6: ADDRCONF(NETDEV_UP): wlan0: link is not ready
[    6.147914] brcmfmac: power management disabled
[    6.553227] IPv6: ADDRCONF(NETDEV_CHANGE): wlan0: link becomes ready
[    9.213547] Console: switching to colour dummy device 80x30

If lsusb doesn’t show the keyboard / mouse, that’s not a good sign.
What kind of PSU are you using?

Sam

The PSU is the one which came with CanaKit since its where i purchased it from. Input shows 5V 2.5A

The CanaKit ones can be a little problematic, but I’d be very surprised if they couldn’t provide a good enough PSU for a keyboard to work.

I’m not sure I have suggestions beyond a possible hardware problem.
You could try installing Raspbian and if you still have problems with that OS, it’s likely you should RMA the B+

Sam