Reboot Vero 4k+ after 1 hour


For a few months now the player gets every time after around 1 hour stuck and it has to reboot then. When I stream a movie the player gets jammed after an half hour. The first problem is that I can’t look decent to a program, the second is that I have to reboot it by pulling the cable out of the device.

I’m not very good with computers and stuff so I first asked for some help in my neigbourhood. Everything is updated and I have the newest kodi player. It doesn’t matter if I watch a 4k movie or 720p, it also doesn’t matter if I watch a movie from a hard drive or stream. What can I do? When it works the player is great, but it frustrates also many times…

With kind regards,


To get a better understanding of the problem you are experiencing we need more information from you. The best way to get this information is for you to upload logs that demonstrate your problem. You can learn more about how to submit a useful support request here.

Depending on the used skin you have to set the settings-level to standard or higher, in summary:

  • enable debug logging at settings->system->logging

  • reboot the OSMC device

  • reproduce the issue

  • upload the log set either using the Log Uploader method within the My OSMC menu in the GUI or the ssh method invoking command grab-logs -A

  • publish the provided URL from the log set upload, here

Thanks for your understanding. We hope that we can help you get up and running again shortly.

OSMC skin screenshot: