Remote control not responding/working intermittently

Correct the new remote can be paired with the built-in receiver no need for external dongle.

You might be better asking in the Vero V support :wink: Vero V - OSMC Forums

I understand that only works with the Vero V along with the remote that comes with it.

Correct it’s a 1 to 1 relation

You could (but it would void your warranty) replace the internal receiver with your custom receiver but I would not recommend opening the device.