A while ago the OSMC remote control started to work intermittently, no longer responding.
Whereby buttons pressed would not respond on the system lasting between 10-15sec before working again for a brief period (about 10mins). For instance, pressing the volume buttons wouldn’t change the volume, arrow keys and ok buttons not working, etc etc. The button long press actions also don’t work most of the time.
When the remotes not working the blue LED continues to function and video playback is working and unaffected.
It seems to be fixed after powering off the system, but working only for about 10mins then the issue will reappear
I’ve tried,
moving the dongle to the other USB port on the vero
Replacing batteries
Repairing the remote
Replacing the power supply for the Vero
A set of logs
https://paste.osmc.tv/faxoyahefe
The system is a Vero 4k+ with the dongle plugged directly into the unit, not using a USB hub.
Any thoughts and assistance would be greatly appreciated.
Many thanks in advance.
Do you have multiple Vero devices? It’s possible you could be using the wrong dongle with the remote (as there have been a few revisions over the years).
Any recent changes in environment like a new router etc?
Hi Sam,
Thanks for the super fast reply! 
Nope, only the one Vero and no new changes to the environment. There was a recent change made on the Vero, adding a pair of BT headphones but issue was present before this.
I’m travelling tomorrow but I’ll check the log over the weekend. I haven’t had a chance to check it just yet.
When you say you’ve changed the batteries, are you changing them with new ones? Newer remotes will nag you when the battery is low. There is a slight possibility you’re also replacing the battery with old/low charge batteries.
Cheers
Sam
All good there’s no rush, I don’t want to eat into your weekend
Replaced with a in date pack that was in the draw, but just in case they went bad I also went to the store for some new ones last week.
Appreciate that. Will get back to you shortly.