Well, we heard that so many times that users are convinced to work with a “good/fresh” battery but after an RMA it figures out it was again a drained one.
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In case the battery is “good”, try a Re-Pairing the Original Black RF Remote Control
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If this also fails to work, we need logs, try to navigate through the menus using a connected USB keyboard, Android apps like Kore or YATSE:
To get a better understanding of the problem you are experiencing we need more information from you. The best way to get this information is for you to upload logs that demonstrate your problem. You can learn more about how to submit a useful support request here.
So, in summary:
- activate the logging, also activate component-specific and event logging; the settings-level in the GUI’s system->settings menu should be at least standard for this
- reboot the OSMC device
- reproduce the issue
- upload the log set either using the
Log Uploadermethod within the My OSMC menu in the GUI or thesshmethod invoking commandgrab-logs -A - publish the provided URL from the log set upload, here
Thanks for your understanding. We hope that we can help you get up and running again shortly.