Remote stopped working - unable to re-pair

Help and Support Vero V
1

I noticed that the remote of my Vero V suddenly stopped working since last week, after having to reboot due to an update.

When I press any button, I shortly see a blue light on the front of the remote. The media player just doesn’t respond to it.
The input peripherals only shows CEC adapter.

Things I already tried:

  1. Reboot
  2. Cold boot
  3. Re-pair the remote (hold home+ok). The blue light is steady for a while, and then goes of. Afterwards pressing a button shows the blue light again (shortly) but still no response from the Vero V.
  4. New battery for the remote.
  5. Re-pair again
  6. Re-pair the remote to my other Vero V → this works (flickering blue light while pairing)
  7. Try to pair the remote of my other Vero V → this doesn’t work (static blue light while pairing)
  8. Complete reinstall of OSMC (using image on USB stick). Stuck at installation where I need to hold home+ok on the remote. No response. Managed to continue installation with my Harmony One+ remote (IR).
  9. Tried to re-pair again. Still nothing.

See logs since last reinstall:
https://paste.osmc.tv/fuqefoxate

I’m not sure what to try next.
As the remote seems to working fine, I suspect there’s something wrong with the Vero V itself? Hopefully the logs will give a better indication.

Greetings

Ben

2

I suggest contacting support@osmc.tv with order details

3

Thanks for the quick response.
I’ve just sent a mail.

4

Great, will pick that up shortly.

Sam

5

Did this get resolved?
I have similar issue. Vero 5 complained about low battery and then stopped working. New batteries, reboots, trying to re-pair, updated osmc. Still inoperative. :frowning:

6

Hi Nick

For me, this was resolved with a new USB dongle for the remote.
But your issue might not be the same. So maybe it’s best to provide a log here on the forums, so your case can be looked into.

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