Remote suddenly stopped working

Help and Support Vero 4K / Vero 4K +
1

My Vero 4K+ has quite suddenly stopped responding to its remote.

The Vero itself still works fine when controlled from my phone with Yatse.

Remote still produces a blue LED light when you press a button.

I tried changing the battery - didn’t help.

Any ideas?

2
  1. unplug dongle and plug in again (preferably in the other USB port)
  2. if that doesn’t work re-pair it
4

If you haven’t used it for a while, it probably needs re-pairing.

5

Re-pairing seems to have fixed it.

Why would it spontaneously unpair itself, though? Is it likely to keep doing that?

6

When did you last use it?

Something may have changed in your environment – neighbour has a new WiFi network or device perhaps?

7

It was working on Monday, then not working on Tuesday.

It seems to be fine, now, I was just a little surprised

8

We can keep an eye on it, but it should be fine

Sam