Remote: volume control

Help and Support Vero V
1

Hi,

i finally upgraded from a 4k+ to a V.
I have already read that there were problems with the remote control/receiver.

I don’t encounter any lag or random missing keypresses but the volume control over the remote just doesn’t work.

The remote lights up when each key is pressed, but OSMC doesn’t seem to recognize it.

I tried to remap the keys with the “Keymap Editor” addon, the keys are recognized when i bind them to volume + or volume - but it’s still not changing the volume.

All the other keys and also the long press seems to be working fine.
Dunno if something got screwed because i had a keyboard plugged in during config?

Any ideas?

2

The remote control reception was limited but only in certain situations, primiarily with the use of USB3. It has since been resolved.

We would need to see some logs to work out why these buttons aren’t working. If you’re using pass through for example it won’t work.

Do you have an AVR or direct connection to TV?

Some logs on Vero 4K vs V would be great for us to compare

4

Hi Sam,

i’m using the HDMI connection for my TV’s with the “Mute HDMI Audio Output” option turned on and connecting my speakers over the 3.5mm analogue audio output.

Same TV and speakers are used in the test with the Vero 4K and V.

I created a debug log on both, i pressed five times volume down and then up.
I found it in both logs, the 4K log has also “------ Window Init (DialogVolumeBar.xml) ------” that is totaly missing on the V log, seems something is off there.

4K:
https://paste.osmc.tv/ubasuwoyiq

V:
https://paste.osmc.tv/foqonahaka

5 
2024-10-09 19:07:01.447 T:2945    debug <general>: UpdateAudioSystemStatus - no CEC capable amplifier found

2024-10-09 18:51:32.173 T:2977    debug <general>: UpdateAudioSystemStatus - CEC capable amplifier found (Audio). volume will be controlled on the amp

I’m not sure whether this difference is related to the issue you see but can you deactivate CEC on the VeroV for further tests?

  1. GUI -> Settings -> System -> Input -> Peripherals -> CEC Adapter -> Enabled (unset the flag)
  2. restart the Vero (just to be sure)

Thx

7

Disabled CEC and a reboot → volume control was possible over the remote again

The strange thing about it, i enabled it again and did a reboot and it’s still working.
Dunno what got screwed there, but it’s working fine for me now.