Response time to support ticket?

Help and Support
1

Hiya. Anyone know the typical response time to a support ticket?

I’m not upset. Just confused. It’s my first Vero. My ticket is messed up… text jumbled, a photo Sam asked for is missing.

The fault looks very minor. But I don’t know.

Thx

2

I’m about 4 days behind on emails and travelling tomorrow. Will be fully caught up by Saturday evening.

Rest assured any fault will be resolved promptly.

Sam

3

Hi

I have responded to your ticket. The image you showed me isn’t actually a fault (regarding the positioning of the rubber pads on the Vero V).

You can see that this has been mentioned in other reviews as well, e.g: OSMC Vero V Review

Sam

4

Thanks for the explantion.