RF Remote not working OOTB

Help and Support
1

Hello, all. New Vero 4k customer here.

Out of the box, my included RF Remote seems not to work.
Yes, I’ve checked the battery. The little led on the remote lights each time I press a button.
I’ve tried the dongle in both USB ports, ports I’ve checked work with a USB keyboard.
I’ve also plugged the dongle into my windows laptop, to see what would happen. Windows sees a device, but no response from button press?
Tried rebooting the Vero itself several times, including a power down cycle.

Do I have a faulty dongle or remote on my hands?

Thanks, all.

Chris

2

Did you try re-pairing the remote?

  • Remove the USB from Vero 4K / Pi
  • Hold Home and OK button for 5 seconds or so, then the blue LED will keep flashing.
  • Plug in the USB receiver and the LED should flash 3 times after 5 seconds, indicating successful pairing.
  • Power off Vero 4K / Pi for 2 minutes. Turn it back on. The remote should now work.
3

Yep. That’s fixed it, thank you Sam.