Sad Face after update [rebuilt now ok]

Help and Support Vero 4K / Vero 4K +
1

So the vero 4k just ran an update, and after this update, anything that i click on i get a sad face, and then the screen looks exactly how it does after it boots up.

i am not familiar with linux and not really sure what to do here. i got to the login screen and was going to try to reinstall using the commands

sudo apt-get update
sudo apt-get install --reinstall rbp2-mediacenter-osmc

what should i be using for the vero 4k to replace the “rbp2” in the line?

or what else should i try?

thanks

2

First provide logs files with grab-logs -A (share the URL) than we can advice next steps

3

The package for the Vero4k is called vero3-mediacenter-osmc but I first would let us take a look at the logs files

4

thanks fzinken, i’ll grab a log when i get home

5

https://paste.osmc.tv/eramekohax

thanks

6

Nothing really stands out as being the cause of your problem but I think a reinstall of vero3-mediacenter-osmc is the first step.

sudo apt-get update
sudo apt-get install --reinstall vero3-mediacenter-osmc

If that doesn’t work, try:

sudo systemctl stop mediacenter
mv /home/osmc/.kodi /home/osmc/kodi.backup
sudo systemctl start mediacenter

This will lose all your configuration settings but, if it works, will show us where the problem is.

7

ok tried the reinstall, after running those lines, osmc wouldn’t even run. it starts booting with the osmc symbol, then switches to the sad face on a loop.

ran your next 3 lines, and it did the same thing. ran the logs

https://paste.osmc.tv/ahibudiyif

thanks

8

This might be progress:

Jan 14 12:10:06 osmc mediacenter[413]: /usr/lib/kodi/kodi.bin: /lib/arm-linux-gnueabihf/libdbus-1.so.3: no version information available (required by /usr/lib/kodi/kodi.bin)

Probably worth reinstalling:

sudo apt-get install --reinstall libdbus-1-3
reboot
9

ok tried that, still same result

https://paste.osmc.tv/ucagiyayog

also at which point should i just do a complete rebuild? or is that what the reinstall vero3 statement has done? since i’ve lost my configuration files already

10

I think it’s time for a full system reinstall. The reinstall of vero3-mediacenter-osmc only reinstalled Kodi.

I noticed (more) evidence of a filesystem corruption:

====================== APT history.log =================== B8sj7DO8
Binary file /var/log/apt/history.log matches

---------------------- APT history.log END --------------- B8sj7DO8

That file should be readable text, not binary.

All your configuration files should still be in /home/osmc/kodi.backup, so copy them off onto a USB drive before reinstalling.

11

ok so i’ve done a reinstallation, and everything works now. thanks everyone for helping