Sad face - NO documentation?

It happened to me. I searched the WIKI - NOTHING! Any idea why? WEB searching is not helping either.

LOTS of threads with hundreds of try this, try that but no consistant solution as it seems that various reasons can trigger it.

Sombody wrote the code for triggering this and must understand how/why it pops up. Can they be found and asked to document?

Am I missing something? Can you point me to alternate documentation?


To get a better understanding of the problem you are experiencing we need more information from you. The best way to get this information is for you to upload logs that demonstrate your problem. You can learn more about how to submit a useful support request here.

Depending on the used skin you have to set the settings-level to standard or higher, in summary:

  • enable debug logging at settings->system->logging

  • reboot the OSMC device twice(!)

  • reproduce the issue

  • upload the log set (all configs and logs!) either using the Log Uploader method within the My OSMC menu in the GUI or the ssh method invoking command grab-logs -A

  • publish the provided URL from the log set upload, here

Thanks for your understanding. We hope that we can help you get up and running again shortly.

OSMC skin screenshot:

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If you consumed some of the threads on this forum regarding SadFace, you will have noticed the constant suggestion of debug logs

An over simplified explanation is that when ever you get a SadFace your system has experienced one of “thousands” possible reasons for the Kodi-process to be prematurely / unexpectedly terminated. There might be a gazillion reasons so to make a more nuanced fault-display, but since there is regular updates of the code, which often change behavior of core, add-ons and even OS. That makes a maintaining a more detailed fault-display a “high chance of wasting of time”. OSMC has a small dev. -team, but active and helpful user base. This makes it preferable to diagnose issues in forum, a lesser load on devs. and “your issue” could be solved publicly and another user can enjoy the “solve”.

So to get help regarding your issue, follow @ActionA suggestion

You’re missing some manners.

You found me.


That’s right, there are lots of reasons this could occur and as such there are lots of ways to fix it, we just need to work out which way is needed for you hence the request for logs.

Basically Kodi is crashing and restarting, it’s as simple as that, that’s what triggers this.

It is exactly like that. Do you feel better now? Since you’ve been on the forum for years, you should know that people here are VERY helpful and need the debug logs to do so.
Opening a thread just to blow off steam is certainly not going to increase the motivation of people who want to help you. Thanks for your interest.


I asked a simple question. Manners?

Anyway, I am interested in finding out the triggers for the Sad Face as it might help me diagnose my issue. All the treads I looked at are not helpful for my specific problem. They nearly all depend on having an active network interface which I don’t so SSH is not an option and obviously the OS UI is not up and running yet.

I dual boot Windows/Linux so should be able to mount the SD card to ‘fiddle with files’ if it helps.

However, my main question is why the lack of documentation for something that seems to be somewhat common?

Alternately, how about making the screen more informative? As it looks likely that there are multiple triggers it would be nice to have on screen a more informative error message. Future feature?

There isn’t anything to document: the sad face just means that the operating system is running but that the Kodi application has crashed. There are a great many possible (unrelated) reasons why that might happen - including, for example, an error in a Kodi add-on.

The way you figure out what has happened is by uploading logs, preferably with debugging enabled.

To get as far as a sad face the operating system must be running. If the device has network access then an obvious way forward would be to connect to it via SSH and execute

grab-logs -A

That will upload the logs to the internet and return a URL; posting the URL here will then allow the OSMC guys to get an idea of what’s going on.

If the device doesn’t have network access, then what were you planning on doing with it, exactly, and how were you planning to install updates once they become available? The device needs to be able to access the internet to be able to function properly in the long term.

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Here is a reply from earlier in the thread:

Ok, just guessing since there is still a lack of information. The first step to negate your "Pi"s boot problem is to rename/move .kodi folder in osmc home folder. Try to restart on the SD card now. If that helps, you could try to read the kodi.log in /home/osmc/[your moved/renamed .kodi-folder]/temp/kodi.log and kodi.old.log for the log from the boot before.

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In layman’s terms… the Sad face is the equivalent of saying…

“Sorry your vehicle stopped running”

There are HUGE number of reasons that happens.

Try do a web search for “vehicle won’t run”

You get a huge number of possible solutions, most of which won’t work for the fault a specific vehicle has.

The trick is narrowing down the exact problem, out of the huge number is possibilities, and then finding a solution. That is done by having a skilled person methodically diagnose it.

In this case (software and hardware) the people in this forum are very helpful if you help them by giving them the exact info they ask for.

Is it safe to assume that if someone is asked to provide logs and fails to do so the person doesn’t want to be helped by the most helpful community on this planet?


I also noticed the lack of documentation about the smiley face, not to mention the winky face.