At this time – we are not using the IOSS scheme to ship packages, unless you purchase on eBay or Amazon where we then ship this as DDU (but with VAT collected).
As such, you would be charged VAT on import and some delivery companies as you suggested do charge a handling fee.
Actual fee might look a bit different as we declare in GBP and I suspect Italian customs work in EUR.
Some EU resellers: EU reseller/distributers - #2 by sam_nazarko.
We don’t have an Italian reseller currently. If you can recommend a company that stock Pi products / may be interested in stocking the Vero, we can get in contact. I am trying to grow the re-seller network this year.