I am trying to play some various HD and 4K mkv movie clips from Sandisk USB 3.1 flash drive on Vero 4K+
On one unit they play fine. On another unit the movie will start but screen is dim and there is a spinning wheel for 15-20 seconds before I can see picture not dimmed. If I stop video and immediately try and play same video again it plays fine.
Here is log for unit not working
https://paste.osmc.tv/gupepakipi
Unit that is working
https://paste.osmc.tv/asupiraxin
Any ideas?
The only thing I was noticing was that the one with the issue isn’t connected to the internet and when you were starting playback the embuary helper add-on was trying and failing to get online information about the movie.
I need to be able to use this unit without internet.
I ended up reinstalling OS but still have issues. I connected ethernet and thought it started working but after about 5 clip or so it started acting sluggish and buffering very slow.
After reinstall no network and spinning wheel on first video played
https://paste.osmc.tv/iwobamosew
Network connected then major buffering after 4th or 5th video clip
https://paste.osmc.tv/wapumejuje
Rebooted and then same issue after 4 or 5 clips
https://paste.osmc.tv/uyorojebox
Put same media flash drive in another Vero I have and don’t have any issues after playing several clips. Only difference that I can think is the USB media is not scanned into library of working unit.
Would that be on Moonfall because that looked like the thumb drive being slow…
2023-08-21 14:39:55.125 T:3168 debug <general>: Readrate 2461000 was too low with 11517040 required
Have you tried plugging the thumb drive into the other USB port?
Well, the first “drive too slow” symptom occured
2023-08-21 14:52:12.169 T:3273 info <general>: CVideoPlayerAudio::Process - stream stalled
Unfortunately the system journal is incomplete as it is already ending at Aug 21 14:33:46. Also the apt history is empty.
However, this means that this device is not up to date with the software and at least a related patch is missing; I would reconnect the device to the network+internet and update it.
Please post logs of error behavior again but this time with updated osmc software so the kernel messages are complete.
After I did the clean install I ran the OSMC app to check for updates and it said there weren’t any other updates. Is there another way I’m supposed to get patches?
Sorry, I got confused since one of your system (the one with the issue) still shows persistent kernel logging being active although base-files-osmc 3.3.3 should deactivate this.
To get rid off the persistent kernel loggin, log in via ssh
cd /var/log
sudo rm -rf journal
sudo reboot
For the issue you have, I’ve currently no idea what could be the root cause. The logs indicates a too slow read rate from the device. In contrast is your statement that the same thumbdrive works fine on another Vero.
I will try to remove this. Can this kernel logging cause slowdown? Today I tried a different USB flash drive and experienced same issue.
It shouldn’t factor in.
Both USB ports have the same behavior? You said you did a clean install. Did you restore userdata from backup or set everything up again manually?