Splash Screen Freezes and Looks Garbled

Help and Support Vero 4K / Vero 4K +
1

Hi again. I’ve a problem with a Vero 4K+. It would start out normally, it turns off after a few seconds reaching the main menu. When I unplug and then plug it back in, it would look like this photo

IMG_20200117_221659_2
IMG_20200117_221659_23840×2160 1.28 MB

I already tried changing power adapter, it didn’t fix the problem.

2

Does this still look like a software problem? Should I try reinstalling the Vero OS via USB?

3

There appears to be a kernel panic there. I would reinstall OSMC as the first step and make sure the device isn’t overheating.

4

Thanks @sam_nazarko. I’ll give it a shot.

5

I tried reinstalling OSMC. It turned off before the countdown ended. And when I plugged it back in, screen shows this

IMG_20200118_083815
IMG_20200118_0838153840×2160 1.39 MB

I will try again a few more times

6

2nd time, this happened.

IMG_20200118_090328
IMG_20200118_0903281920×1080 1.75 MB

Then froze.

7

Have you tried a different HDMI cable?

8

I will try. Thanks @bmillham

9

@bmillham got further. Installing files then froze and same screen

IMG_20200118_100104
IMG_20200118_1001041920×1080 1.78 MB

10

Oh well, it was worth a try. Does the screen look normal at first and then change to the garbled display?

Let’s see what @sam_nazarko has to say at this point.

11

That’s right. Looks normal then suddenly would look like that and freeze.

12

Since installation didn’t finish successfully I waited 10 minutes & turned it on to see what damage I’ve done.

This is what it looks like now. Then it would turn off within a minute (my estimate)

IMG_20200118_104221_1
IMG_20200118_104221_13840×2160 3.55 MB

13

As you’ve raised a support ticket about this I’ll deal with it there.

14

Thanks, @sam_nazarko