Start Video - just buffering

[chrissymann]

Hello!
Since 2-3 days my vero4k will not start playing videos, just buffering. I have not changed my wifi settings or anything else. anybody with same problems?
Regards Chris

[fzinken]

@chrissymann

I have not changed my wifi settings or anything else

Well wifi networks can change, check network throughput via iperf3

[How To] Check Network Performance with iperf3

Sometimes it is important to check the network performance between your OSMC Device and the device providing your media (NAS, Server, PC). Especially when you are connected via wireless the throughput variations can harm you viewing experience. This short How To should give you the required information how to install iperf3 and how to run the respective tests. When doing these tests it is suggested to have a simple setup (single switch between Sender and Receiver and avoid other traffic on the …

[sam_nazarko]

Try posting some logs – this should let us see the issue.

[chrissymann]

How can i get logs?

[sam_nazarko]

To get a better understanding of the problem you are experiencing we need more information from you. The best way to get this information is for you to upload logs that demonstrate your problem. You can learn more about how to submit a useful support request here.

Depending on the used skin you have to set the settings-level to standard or higher, in summary:

• enable debug logging at settings->system->logging

• reboot the OSMC device twice(!)

• reproduce the issue

• upload the log set (all configs and logs!) either using the Log Uploader method within the My OSMC menu in the GUI or the ssh method invoking command grab-logs -A

• publish the provided URL from the log set upload, here

Thanks for your understanding. We hope that we can help you get up and running again shortly.

OSMC skin screenshot:

[chrissymann]

good morning.
i’ve activating logging. first video starts today, hmm. i will test more on this weekend. and i will test lan connection as well.
i’ll get in touch