Strange lower section doesnt look right

Has anyone noticed on certain files, you get this at the bottom left

Its like only that section is delayed by a fraction of a second? I thought it was only on old files, but also have this on a new episode. It more noticable when the scene changes from light to dark etc. but when you pause it goes away

If no ones seen it before, i`ll reboot, play file and run logs



Please proceed with providing logs.

Thanks Tom.

please see attached

To get a better understanding of the problem you are experiencing we need more information from you. The best way to get this information is for you to upload logs that demonstrate your problem. You can learn more about how to submit a useful support request here.

Depending on the used skin you have to set the settings-level to standard or higher, in summary:

  • enable debug logging at settings->system->logging

  • reboot the OSMC device twice(!)

  • reproduce the issue

  • upload the log set (all configs and logs!) either using the Log Uploader method within the My OSMC menu in the GUI or the ssh method invoking command grab-logs -A

  • publish the provided URL from the log set upload, here

Thanks for your understanding. We hope that we can help you get up and running again shortly.

OSMC skin screenshot:

hi please see below

Can you upload some MediaInfo or a sample of the video affected?



Hi Sam

I can let you download the file off me, I`ve sent you a PM, its 620mb so no idea where else i could upload it

Hi Sam, can you advise what you would like me to do, another file in the same series does the same

I’d suggest proving a sample and some MediaInfo output.

My guess is the resolution isn’t divisible by 8.


See above, if you PM me i can send link to file, but as its on my ftp dont want everyone clicking link

Maybe you could upload an extract to or some other file-sharing site?

cheers, long time since i looked at places you could upload to without it been linked to an account


recording of the issue

Anyone replicated what im experiencing with that file?

Not yet — I’ll check when I get a chance.

I’ll check this out tomorow


Cheers Sam, did you manage to replicate the problem?

I didn’t see it myself on Tuesday. I’ve asked others to see if they can reproduce the issue. You say it occurs on certain files? Could you post MediaInfo of some other affected files?

Are they all from the same TV series for example?
Does disabling the whitelist and changing Adjust Refresh Rate to Always help?


Before they was all old tv series, so thought it would just phase out. But it does happen on a few different ones, currently its just that tv series

So whitelisted all 1280x720, still same and changed the refresh to always from start/stop, still same

Yeah, whats easiest way to show you the media info, is it the below you need?



Can you post the full info? Should give you a lot of text which you can copy and paste



this any good?

Unique ID : 99181055771870896961703271788495226570 (0x4A9D9396FDD82B6AD002387F5A33C6CA)
Workshop - S02E04 - Episode 4 WEBDL-720p.mkv
Format : Matroska
Format version : Version 4
File size : 557 MiB
Duration : 44 min 5 s
Overall bit rate : 1 768 kb/s
Encoded date : UTC 2022-11-07 06:46:13
Writing application : mkvmerge v51.0.0.18 (‘I Wish’) 64-bit
Writing library : libebml v1.4.0 + libmatroska v1.6.2

ID : 1
Format : AVC
Format/Info : Advanced Video Codec
Format profile : Main@L3.1
Format settings : CABAC / 4 Ref Frames
Format settings, CABAC : Yes
Format settings, Reference frames : 4 frames
Duration : 44 min 5 s
Bit rate : 1 640 kb/s
Width : 1 280 pixels
Height : 720 pixels
Display aspect ratio : 16:9
Frame rate mode : Constant
Frame rate : 25.000 FPS
Color space : YUV
Chroma subsampling : 4:2:0
Bit depth : 8 bits
Scan type : Progressive
Bits/(Pixel*Frame) : 0.071
Stream size : 517 MiB (93%)
Default : Yes
Forced : No

ID : 2
Format : AAC LC
Format/Info : Advanced Audio Codec Low Complexity
Codec ID : A_AAC-2
Duration : 44 min 5 s
Bit rate : 125 kb/s
Channel(s) : 2 channels
Channel layout : L R
Sampling rate : 48.0 kHz
Frame rate : 46.875 FPS (1024 SPF)
Compression mode : Lossy
Stream size : 39.5 MiB (7%)
Language : English
Default : Yes
Forced : No

ID : 3
Format : UTF-8
Codec ID : S_TEXT/UTF8
Codec ID/Info : UTF-8 Plain Text
Duration : 43 min 35 s
Bit rate : 96 b/s
Frame rate : 0.326 FPS
Count of elements : 852
Stream size : 30.8 KiB (0%)
Language : English
Default : No
Forced : No