Stuck on buffering for any video

Help and Support
1

Hi all,

My Vero 4k gets stuck on “buffering” for any video I play, irrelevant of source (external drive, stream or a drive connected to my router), quality or length. To fix it I need to restart the device. After one or two items have played, the problem would reoccur.

I only got it a few months ago and the problems started about 2 months ago.

I have installed the latest updates available. Do you have any advice on how to find and fix the issue?

2

Hi,

To get a better understanding of the problem you are experiencing we need more information from you. The best way to get this information is for you to upload logs that demonstrate your problem. You can learn more about how to submit a useful support request here.

So, in summary:

  • activate the logging
  • reboot the OSMC device
  • reproduce the issue
  • upload the log set either using the Log Uploader method within the My OSMC menu in the GUI or the ssh method invoking command grab-logs -A
  • publish the provided URL from the log set upload, here

Thanks for your understanding. We hope that we can help you get up and running again shortly.

Tom.

3

How invested are you in your current setup?

Easiest fix is to probably reinstall OSMC. See Reinstalling OSMC - Vero 4K - OSMC.