I have had problems with the supplied Bluetooth Remote since day one. When it is paired, it works fine. The problem is when it loses it’s pairing when it is turned off at the wall, to be moved to another room or taken on holiday.
The last time was three months ago. I posted about it here: New to Vero 4K+. Where is a full manual and user guide?
I have tried unplugging and plugging again a few times, as Moderator grahamh suggests but to no avail.
This time around I moved it into another room and found the remote will not sync. I have tried the official instructions on how to pair the remote to the dongle and, as mentioned by myself in my previous post (in the link) that when I get to the part where I hold the Home & OK buttons for 5 odd seconds, the blue light does not flash. It remains lit solid for approx 30 seconds. I am using a brand new battery. It makes no difference which USB port the dongle is in.
With the blue light staying solid and not flashing, what does it mean?
I see mentions of trying the dongle in either a PC or a PS4. I have both but have not plugged the dongle into anything other than the Vero 4K. I don’t want to cause damage by plugging it into anything else unless instructed to do so by Sam or a Moderator.
Sam. If the dongle has become faulty, can I buy just a replacement dongle or does it have to be the dongle & the remote as one unit?