The library is no longer fully updated

#1

Hi,

I have the Vero 4K + since Saturday. All my 120 movies were recognized by Movie Database Scraber and added to the library.

Since yesterday, not all new movies are added to the library. The Scraber runs though and recognizes the films too, but these are not loaded into the library.

Then I removed the path to my synology NAS and set it up again. After new update, only 98 movies instead of 120 are recognized. At the weekend, all movies were recognized correctly. The folders are all labeled correctly, with movie title and year.

What can I do? I’m at a loss …

#2

To get a better understanding of the problem you are experiencing we need more information from you. The best way to get this information is for you to upload logs that demonstrate your problem. You can learn more about how to submit a useful support request here.

Depending on the used skin you have to set the settings-level to standard or higher, in summary:

  • enable debug logging at settings->system->logging

  • reboot the OSMC device

  • reproduce the issue

  • upload the log set either using the Log Uploader method within the My OSMC menu in the GUI or the ssh method invoking command grab-logs -A

  • publish the provided URL from the log set upload, here

Thanks for your understanding. We hope that we can help you get up and running again shortly.

OSMC skin screenshot:

#3

Which username and password do I have to enter in WinSCP (ssh method)?

How and where do I find the log record with WinSCP?

#4

Reccomended tool to connect via ssh from Windows OS is Putty.

https://osmc.tv/wiki/general/usernames-and-passwords/

It’s covered in @Tom_Doyle’s post.

#6

I created the Kodi protocol. This is an excerpt. Unfortunately I can not post EVERYTHING because the characters are too much. Is the entire protocol needed?

2019-05-15 11:34:05.042 T:3741336288   DEBUG: CurlFile::Open(0xafae8b48) https://api.tmdb.org/3/search/movie?api_key=f090bb54758cabf231fb605d3e3e0468&query=mCoUPRyyTGfj%20SchnellerTod4K1995Remux&year=&language=de
2019-05-15 11:34:05.062 T:3741336288   DEBUG: Get: Using "UTF-8" charset for "https://api.tmdb.org/3/search/movie?api_key=f090bb54758cabf231fb605d3e3e0468&query=mCoUPRyyTGfj%20SchnellerTod4K1995Remux&year=&language=de"
2019-05-15 11:34:05.064 T:3741336288   DEBUG: scraper: GetSearchResults returned <results></results>
2019-05-15 11:34:05.064 T:3741336288   DEBUG: FindMovie: Searching for 'mCoUPRyyTGfj_SchnellerTod4K1995Remux' using The Movie Database scraper (path: '/home/osmc/.kodi/addons/metadata.themoviedb.org', content: 'movies', version: '5.1.7')
2019-05-15 11:34:05.064 T:3741336288   DEBUG: scraper: CreateSearchUrl returned <url>https://api.tmdb.org/3/search/movie?api_key=f090bb54758cabf231fb605d3e3e0468&amp;query=mCoUPRyyTGfj_SchnellerTod4K1995Remux&amp;year=&amp;language=de</url>
2019-05-15 11:34:05.065 T:3741336288   DEBUG: CurlFile::Open(0xafae8b48) https://api.tmdb.org/3/search/movie?api_key=f090bb54758cabf231fb605d3e3e0468&query=mCoUPRyyTGfj_SchnellerTod4K1995Remux&year=&language=de
2019-05-15 11:34:05.099 T:3741336288   DEBUG: Get: Using "UTF-8" charset for "https://api.tmdb.org/3/search/movie?api_key=f090bb54758cabf231fb605d3e3e0468&query=mCoUPRyyTGfj_SchnellerTod4K1995Remux&year=&language=de"
2019-05-15 11:34:05.101 T:3741336288   DEBUG: scraper: GetSearchResults returned <results></results>
2019-05-15 11:34:05.101 T:3741336288 WARNING: No information found for item 'smb://NAS-4K-UHD/NAS-4K-UHD/NAS-4K-UHD-No.3/HDR-4K-UHD-No.1/Schneller als der Tod (1995)/mCoUPRyyTGfj_SchnellerTod4K1995Remux/Schneller.als.der.Tod.1995.German.Dubbed.DTSHD.DL.2160p.UHD.BluRay.HDR.HEVC.Remux-NIMA4K.mkv', it won't be added to the library.
2019-05-15 11:34:05.103 T:3741336288   DEBUG: VideoInfoScanner: No (new) information was found in dir smb://NAS-4K-UHD/NAS-4K-UHD/NAS-4K-UHD-No.3/HDR-4K-UHD-No.1/Schneller als der Tod (1995)/mCoUPRyyTGfj_SchnellerTod4K1995Remux/
2019-05-15 11:34:05.106 T:3741336288   DEBUG: CAddonSettings[metadata.themoviedb.org]: loading setting definitions
2019-05-15 11:34:05.106 T:3741336288   DEBUG: CAddonSettings[metadata.themoviedb.org]: trying to load setting definitions from old format...
2019-05-15 11:34:05.106 T:3741336288   DEBUG: CAddonSettings[metadata.themoviedb.org]: loading setting values
2019-05-15 11:34:05.167 T:3741336288   DEBUG: VideoInfoScanner: Scanning dir 'smb://NAS-4K-UHD/NAS-4K-UHD/NAS-4K-UHD-No.3/HDR-4K-UHD-No.1/Spider-Man/' as not in the database
2019-05-15 11:34:05.169 T:3741336288   DEBUG: CAddonSettings[metadata.themoviedb.org]: loading setting definitions
2019-05-15 11:34:05.169 T:3741336288   DEBUG: CAddonSettings[metadata.themoviedb.org]: trying to load setting definitions from old format...
2019-05-15 11:34:05.170 T:3741336288   DEBUG: CAddonSettings[metadata.themoviedb.org]: loading setting values
2019-05-15 11:34:05.177 T:3741336288   DEBUG: CAddonSettings[metadata.themoviedb.org]: loading setting definitions
2019-05-15 11:34:05.177 T:3741336288   DEBUG: CAddonSettings[metadata.themoviedb.org]: trying to load setting definitions from old format...
2019-05-15 11:34:05.178 T:3741336288   DEBUG: CAddonSettings[metadata.themoviedb.org]: loading setting values
2019-05-15 11:34:05.184 T:3741336288   DEBUG: CAddonSettings[metadata.themoviedb.org]: loading setting definitions
2019-05-15 11:34:05.185 T:3741336288   DEBUG: CAddonSettings[metadata.themoviedb.org]: trying to load setting definitions from old format...
2019-05-15 11:34:05.185 T:3741336288   DEBUG: CAddonSettings[metadata.themoviedb.org]: loading setting values
2019-05-15 11:34:05.189 T:3741336288   DEBUG: VideoInfoScanner: No (new) information was found in dir smb://NAS-4K-UHD/NAS-4K-UHD/NAS-4K-UHD-No.3/HDR-4K-UHD-No.1/Spider-Man/
2019-05-15 11:34:05.192 T:3741336288   DEBUG: CAddonSettings[metadata.themoviedb.org]: loading setting definitions
2019-05-15 11:34:05.192 T:3741336288   DEBUG: CAddonSettings[metadata.themoviedb.org]: trying to load setting definitions from old format...
2019-05-15 11:34:05.193 T:3741336288   DEBUG: CAddonSettings[metadata.themoviedb.org]: loading setting values
2019-05-15 11:34:05.200 T:3741336288   DEBUG: VideoInfoScanner: Skipping dir 'smb://NAS-4K-UHD/NAS-4K-UHD/NAS-4K-UHD-No.3/HDR-4K-UHD-No.1/Spider-Man/Spider-Man (2002)/' due to no change (fasthash)
2019-05-15 11:34:05.203 T:3741336288   DEBUG: CAddonSettings[metadata.themoviedb.org]: loading setting definitions
2019-05-15 11:34:05.203 T:3741336288   DEBUG: CAddonSettings[metadata.themoviedb.org]: trying to load setting definitions from old format...
2019-05-15 11:34:05.203 T:3741336288   DEBUG: CAddonSettings[metadata.themoviedb.org]: loading setting values
2019-05-15 11:34:05.210 T:3741336288   DEBUG: VideoInfoScanner: Skipping dir 'smb://NAS-4K-UHD/NAS-4K-UHD/NAS-4K-UHD-No.3/HDR-4K-UHD-No.1/Spider-Man/Spider-Man 2 (2004)/' due to no change (fasthash)
2019-05-15 11:34:05.214 T:3741336288   DEBUG: CAddonSettings[metadata.themoviedb.org]: loading setting definitions
2019-05-15 11:34:05.214 T:3741336288   DEBUG: CAddonSettings[metadata.themoviedb.org]: trying to load setting definitions from old format...
2019-05-15 11:34:05.214 T:3741336288   DEBUG: CAddonSettings[metadata.themoviedb.org]: loading setting values
2019-05-15 11:34:05.221 T:3741336288   DEBUG: VideoInfoScanner: Skipping dir 'smb://NAS-4K-UHD/NAS-4K-UHD/NAS-4K-UHD-No.3/HDR-4K-UHD-No.1/Spider-Man/Spider-Man 3 (2007)/' due to no change (fasthash)
2019-05-15 11:34:05.223 T:3741336288   DEBUG: CAddonSettings[metadata.themoviedb.org]: loading setting definitions
2019-05-15 11:34:05.223 T:3741336288   DEBUG: CAddonSettings[metadata.themoviedb.org]: trying to load setting definitions from old format...
2019-05-15 11:34:05.224 T:3741336288   DEBUG: CAddonSettings[metadata.themoviedb.org]: loading setting values
2019-05-15 11:34:05.269 T:3741336288   DEBUG: VideoInfoScanner: Scanning dir 'smb://NAS-4K-UHD/NAS-4K-UHD/NAS-4K-UHD-No.3/HDR-4K-UHD-No.1/Star Trek/' as not in the database
2019-05-15 11:34:05.271 T:3741336288   DEBUG: CAddonSettings[metadata.themoviedb.org]: loading setting definitions
2019-05-15 11:34:05.271 T:3741336288   DEBUG: CAddonSettings[metadata.themoviedb.org]: trying to load setting definitions from old format...
2019-05-15 11:34:05.271 T:3741336288   DEBUG: CAddonSettings[metadata.themoviedb.org]: loading setting values
2019-05-15 11:34:05.280 T:3741336288   DEBUG: CAddonSettings[metadata.themoviedb.org]: loading setting definitions
2019-05-15 11:34:05.280 T:3741336288   DEBUG: CAddonSettings[metadata.themoviedb.org]: trying to load setting definitions from old format...
2019-05-15 11:34:05.280 T:3741336288   DEBUG: CAddonSettings[metadata.themoviedb.org]: loading setting values
2019-05-15 11:34:05.285 T:3741336288   DEBUG: VideoInfoScanner: No (new) information was found in dir smb://NAS-4K-UHD/NAS-4K-UHD/NAS-4K-UHD-No.3/HDR-4K-UHD-No.1/Star Trek/
2019-05-15 11:34:05.287 T:3741336288   DEBUG: CAddonSettings[metadata.themoviedb.org]: loading setting definitions
2019-05-15 11:34:05.287 T:3741336288   DEBUG: CAddonSettings[metadata.themoviedb.org]: trying to load setting definitions from old format...
2019-05-15 11:34:05.288 T:3741336288   DEBUG: CAddonSettings[metadata.themoviedb.org]: loading setting values
2019-05-15 11:34:05.295 T:3741336288   DEBUG: VideoInfoScanner: Skipping dir 'smb://NAS-4K-UHD/NAS-4K-UHD/NAS-4K-UHD-No.3/HDR-4K-UHD-No.1/Star Trek/Star Trek (2009)/' due to no change (fasthash)
2019-05-15 11:34:05.298 T:3741336288   DEBUG: CAddonSettings[metadata.themoviedb.org]: loading setting definitions
2019-05-15 11:34:05.298 T:3741336288   DEBUG: CAddonSettings[metadata.themoviedb.org]: trying to load setting definitions from old format...
2019-05-15 11:34:05.299 T:3741336288   DEBUG: CAddonSettings[metadata.themoviedb.org]: loading setting values
2019-05-15 11:34:05.305 T:3741336288   DEBUG: VideoInfoScanner: Skipping dir 'smb://NAS-4K-UHD/NAS-4K-UHD/NAS-4K-UHD-No.3/HDR-4K-UHD-No.1/Star Trek/Star Trek Beyond (2016)/' due to no change (fasthash)
2019-05-15 11:34:05.309 T:3741336288   DEBUG: CAddonSettings[metadata.themoviedb.org]: loading setting definitions
2019-05-15 11:34:05.309 T:3741336288   DEBUG: CAddonSettings[metadata.themoviedb.org]: trying to load setting definitions from old format...
2019-05-15 11:34:05.310 T:3741336288   DEBUG: CAddonSettings[metadata.themoviedb.org]: loading setting values
2019-05-15 11:34:05.317 T:3741336288   DEBUG: VideoInfoScanner: Skipping dir 'smb://NAS-4K-UHD/NAS-4K-UHD/NAS-4K-UHD-No.3/HDR-4K-UHD-No.1/Starship Troopers (1997)/' due to no change (fasthash)
2019-05-15 11:34:05.319 T:3741336288   DEBUG: CAddonSettings[metadata.themoviedb.org]: loading setting definitions
2019-05-15 11:34:05.319 T:3741336288   DEBUG: CAddonSettings[metadata.themoviedb.org]: trying to load setting definitions from old format...
2019-05-15 11:34:05.320 T:3741336288   DEBUG: CAddonSettings[metadata.themoviedb.org]: loading setting values
2019-05-15 11:34:05.364 T:3741336288   DEBUG: VideoInfoScanner: Scanning dir 'smb://NAS-4K-UHD/NAS-4K-UHD/NAS-4K-UHD-No.3/HDR-4K-UHD-No.1/Stirb langsam/' as not in the database
2019-05-15 11:34:05.367 T:3741336288   DEBUG: CAddonSettings[metadata.themoviedb.org]: loading setting definitions
2019-05-15 11:34:05.367 T:3741336288   DEBUG: CAddonSettings[metadata.themoviedb.org]: trying to load setting definitions from old format...
2019-05-15 11:34:05.367 T:3741336288   DEBUG: CAddonSettings[metadata.themoviedb.org]: loading setting values
2019-05-15 11:34:05.374 T:3741336288   DEBUG: CAddonSettings[metadata.themoviedb.org]: loading setting definitions
2019-05-15 11:34:05.374 T:3741336288   DEBUG: CAddonSettings[metadata.themoviedb.org]: trying to load setting definitions from old format...
2019-05-15 11:34:05.375 T:3741336288   DEBUG: CAddonSettings[metadata.themoviedb.org]: loading setting values
2019-05-15 11:34:05.380 T:3741336288   DEBUG: VideoInfoScanner: No (new) information was found in dir smb://NAS-4K-UHD/NAS-4K-UHD/NAS-4K-UHD-No.3/HDR-4K-UHD-No.1/Stirb langsam/
2019-05-15 11:34:05.383 T:3741336288   DEBUG: CAddonSettings[metadata.themoviedb.org]: loading setting definitions
2019-05-15 11:34:05.383 T:3741336288   DEBUG: CAddonSettings[metadata.themoviedb.org]: trying to load setting definitions from old format...
2019-05-15 11:34:05.384 T:3741336288   DEBUG: CAddonSettings[metadata.themoviedb.org]: loading setting values
2019-05-15 11:34:05.390 T:3741336288   DEBUG: VideoInfoScanner: Skipping dir 'smb://NAS-4K-UHD/NAS-4K-UHD/NAS-4K-UHD-No.3/HDR-4K-UHD-No.1/Stirb langsam/Stirb langsam (1988)/' due to no change (fasthash)
2019-05-15 11:34:05.394 T:3741336288   DEBUG: CAddonSettings[metadata.themoviedb.org]: loading setting definitions
2019-05-15 11:34:05.394 T:3741336288   DEBUG: CAddonSettings[metadata.themoviedb.org]: trying to load setting definitions from old format...
2019-05-15 11:34:05.395 T:3741336288   DEBUG: CAddonSettings[metadata.themoviedb.org]: loading setting values
2019-05-15 11:34:05.401 T:3741336288   DEBUG: VideoInfoScanner: Skipping dir 'smb://NAS-4K-UHD/NAS-4K-UHD/NAS-4K-UHD-No.3/HDR-4K-UHD-No.1/Stirb langsam/Stirb langsam 2 (1990)/' due to no change (fasthash)
2019-05-15 11:34:05.404 T:3741336288   DEBUG: CAddonSettings[metadata.themoviedb.org]: loading setting definitions
2019-05-15 11:34:05.404 T:3741336288   DEBUG: CAddonSettings[metadata.themoviedb.org]: trying to load setting definitions from old format...
2019-05-15 11:34:05.405 T:3741336288   DEBUG: CAddonSettings[metadata.themoviedb.org]: loading setting values
2019-05-15 11:34:05.411 T:3741336288   DEBUG: VideoInfoScanner: Skipping dir 'smb://NAS-4K-UHD/NAS-4K-UHD/NAS-4K-UHD-No.3/HDR-4K-UHD-No.1/The Nun (2018)/' due to no change (fasthash)
2019-05-15 11:34:05.415 T:3741336288   DEBUG: CAddonSettings[metadata.themoviedb.org]: loading setting definitions
2019-05-15 11:34:05.415 T:3741336288   DEBUG: CAddonSettings[metadata.themoviedb.org]: trying to load setting definitions from old format...
2019-05-15 11:34:05.415 T:3741336288   DEBUG: CAddonSettings[metadata.themoviedb.org]: loading setting values
2019-05-15 11:34:05.460 T:3741336288   DEBUG: VideoInfoScanner: Scanning dir 'smb://NAS-4K-UHD/NAS-4K-UHD/NAS-4K-UHD-No.3/HDR-4K-UHD-No.1/Tomb Raider/' as not in the database
2019-05-15 11:34:05.463 T:3741336288   DEBUG: CAddonSettings[metadata.themoviedb.org]: loading setting definitions
2019-05-15 11:34:05.463 T:3741336288   DEBUG: CAddonSettings[metadata.themoviedb.org]: trying to load setting definitions from old format...
2019-05-15 11:34:05.464 T:3741336288   DEBUG: CAddonSettings[metadata.themoviedb.org]: loading setting values
2019-05-15 11:34:05.470 T:3741336288   DEBUG: CAddonSettings[metadata.themoviedb.org]: loading setting definitions
2019-05-15 11:34:05.470 T:3741336288   DEBUG: CAddonSettings[metadata.themoviedb.org]: trying to load setting definitions from old format...
2019-05-15 11:34:05.471 T:3741336288   DEBUG: CAddonSettings[metadata.themoviedb.org]: loading setting values
2019-05-15 11:34:05.476 T:3741336288   DEBUG: VideoInfoScanner: No (new) information was found in dir smb://NAS-4K-UHD/NAS-4K-UHD/NAS-4K-UHD-No.3/HDR-4K-UHD-No.1/Tomb Raider/
2019-05-15 11:34:05.479 T:3741336288   DEBUG: CAddonSettings[metadata.themoviedb.org]: loading setting definitions
2019-05-15 11:34:05.479 T:3741336288   DEBUG: CAddonSettings[metadata.themoviedb.org]: trying to load setting definitions from old format...
2019-05-15 11:34:05.480 T:3741336288   DEBUG: CAddonSettings[metadata.themoviedb.org]: loading setting values
2019-05-15 11:34:05.508 T:3741336288   DEBUG: VideoInfoScanner: Scanning dir 'smb://NAS-4K-UHD/NAS-4K-UHD/NAS-4K-UHD-No.3/HDR-4K-UHD-No.1/Tomb Raider/Lara Croft Tomb Raider (2001)/' as not in the database
2019-05-15 11:34:05.512 T:3741336288   DEBUG: CAddonSettings[metadata.themoviedb.org]: loading setting definitions
2019-05-15 11:34:05.512 T:3741336288   DEBUG: CAddonSettings[metadata.themoviedb.org]: trying to load setting definitions from old format...
2019-05-15 11:34:05.513 T:3741336288   DEBUG: CAddonSettings[metadata.themoviedb.org]: loading setting values
2019-05-15 11:34:05.517 T:3741336288   DEBUG: VideoInfoScanner: No (new) information was found in dir smb://NAS-4K-UHD/NAS-4K-UHD/NAS-4K-UHD-No.3/HDR-4K-UHD-No.1/Tomb Raider/Lara Croft Tomb Raider (2001)/
2019-05-15 11:34:05.519 T:3741336288   DEBUG: CAddonSettings[metadata.themoviedb.org]: loading setting definitions
2019-05-15 11:34:05.519 T:3741336288   DEBUG: CAddonSettings[metadata.themoviedb.org]: trying to load setting definitions from old format...
2019-05-15 11:34:05.520 T:3741336288   DEBUG: CAddonSettings[metadata.themoviedb.org]: loading setting values
2019-05-15 11:34:05.559 T:3741336288   DEBUG: CSMBFile::Open - opened smb://USERNAME:PASSWORD@NAS-4K-UHD/NAS-4K-UHD/NAS-4K-UHD-No.3/HDR-4K-UHD-No.1/Tomb Raider/Lara Croft Tomb Raider (2001)/DUuN8QToweah_LaCroOne4K2001Rmx/More-4K-Stuff.url, fd=10000
2019-05-15 11:34:05.566 T:3741336288   DEBUG: CSMBFile::Close closing fd 10000
2019-05-15 11:34:05.568 T:3741336288   DEBUG: VideoInfoScanner: Scanning dir 'smb://NAS-4K-UHD/NAS-4K-UHD/NAS-4K-UHD-No.3/HDR-4K-UHD-No.1/Tomb Raider/Lara Croft Tomb Raider (2001)/DUuN8QToweah_LaCroOne4K2001Rmx/' as not in the database
2019-05-15 11:34:05.570 T:3741336288   DEBUG: CAddonSettings[metadata.themoviedb.org]: loading setting definitions
2019-05-15 11:34:05.570 T:3741336288   DEBUG: CAddonSettings[metadata.themoviedb.org]: trying to load setting definitions from old format...
2019-05-15 11:34:05.570 T:3741336288   DEBUG: CAddonSettings[metadata.themoviedb.org]: loading setting values
2019-05-15 11:34:05.576 T:3741336288   DEBUG: CSMBFile::Open - opened smb://USERNAME:PASSWORD@NAS-4K-UHD/NAS-4K-UHD/NAS-4K-UHD-No.3/HDR-4K-UHD-No.1/Tomb Raider/Lara Croft Tomb Raider (2001)/DUuN8QToweah_LaCroOne4K2001Rmx/Lara.Croft.Tomb.Raider.2001.German.Dubbed.DTSHD.DL.2160p.UHD.BluRay.HDR.HEVC.Remux-NIMA4K.nfo, fd=10000
2019-05-15 11:34:05.582 T:3741336288   DEBUG: CSMBFile::Close closing fd 10000
2019-05-15 11:34:05.610 T:3741336288   DEBUG: VideoInfoScanner: No NFO file found. Using title search for 'smb://NAS-4K-UHD/NAS-4K-UHD/NAS-4K-UHD-No.3/HDR-4K-UHD-No.1/Tomb Raider/Lara Croft Tomb Raider (2001)/DUuN8QToweah_LaCroOne4K2001Rmx/Lara.Croft.Tomb.Raider.2001.German.Dubbed.DTSHD.DL.2160p.UHD.BluRay.HDR.HEVC.Remux-NIMA4K.mkv'
2019-05-15 11:34:05.611 T:3741336288   DEBUG: FindMovie: Searching for 'DUuN8QToweah LaCroOne4K2001Rmx' using The Movie Database scraper (path: '/home/osmc/.kodi/addons/metadata.themoviedb.org', content: 'movies', version: '5.1.7')
2019-05-15 11:34:05.611 T:3741336288   DEBUG: scraper: CreateSearchUrl returned <url>https://api.tmdb.org/3/search/movie?api_key=f090bb54758cabf231fb605d3e3e0468&amp;query=DUuN8QToweah%20LaCroOne4K2001Rmx&amp;year=&amp;language=de</url>
2019-05-15 11:34:05.612 T:3741336288   DEBUG: CurlFile::Open(0xaeb508b8) https://api.tmdb.org/3/search/movie?api_key=f090bb54758cabf231fb605d3e3e0468&query=DUuN8QToweah%20LaCroOne4K2001Rmx&year=&language=de
2019-05-15 11:34:05.637 T:3741336288   DEBUG: Get: Using "UTF-8" charset for "https://api.tmdb.org/3/search/movie?api_key=f090bb54758cabf231fb605d3e3e0468&query=DUuN8QToweah%20LaCroOne4K2001Rmx&year=&language=de"
2019-05-15 11:34:05.639 T:3741336288   DEBUG: scraper: GetSearchResults returned <results></results>
2019-05-15 11:34:05.639 T:3741336288   DEBUG: FindMovie: Searching for 'DUuN8QToweah_LaCroOne4K2001Rmx' using The Movie Database scraper (path: '/home/osmc/.kodi/addons/metadata.themoviedb.org', content: 'movies', version: '5.1.7')
2019-05-15 11:34:05.640 T:3741336288   DEBUG: scraper: CreateSearchUrl returned <url>https://api.tmdb.org/3/search/movie?api_key=f090bb54758cabf231fb605d3e3e0468&amp;query=DUuN8QToweah_LaCroOne4K2001Rmx&amp;year=&amp;language=de</url>
2019-05-15 11:34:05.640 T:3741336288   DEBUG: CurlFile::Open(0xaeb508b8) https://api.tmdb.org/3/search/movie?api_key=f090bb54758cabf231fb605d3e3e0468&query=DUuN8QToweah_LaCroOne4K2001Rmx&year=&language=de
2019-05-15 11:34:05.665 T:3741336288   DEBUG: Get: Using "UTF-8" charset for "https://api.tmdb.org/3/search/movie?api_key=f090bb54758cabf231fb605d3e3e0468&query=DUuN8QToweah_LaCroOne4K2001Rmx&year=&language=de"
2019-05-15 11:34:05.666 T:3741336288   DEBUG: scraper: GetSearchResults returned <results></results>
2019-05-15 11:34:05.667 T:3741336288 WARNING: No information found for item 'smb://NAS-4K-UHD/NAS-4K-UHD/NAS-4K-UHD-No.3/HDR-4K-UHD-No.1/Tomb Raider/Lara Croft Tomb Raider (2001)/DUuN8QToweah_LaCroOne4K2001Rmx/Lara.Croft.Tomb.Raider.2001.German.Dubbed.DTSHD.DL.2160p.UHD.BluRay.HDR.HEVC.Remux-NIMA4K.mkv', it won't be added to the library.
2019-05-15 11:34:05.672 T:3741336288   DEBUG: CAddonSettings[metadata.themoviedb.org]: loading setting definitions
2019-05-15 11:34:05.672 T:3741336288   DEBUG: CAddonSettings[metadata.themoviedb.org]: trying to load setting definitions from old format...
2019-05-15 11:34:05.673 T:3741336288   DEBUG: CAddonSettings[metadata.themoviedb.org]: loading setting values
2019-05-15 11:34:05.676 T:3741336288   DEBUG: VideoInfoScanner: No (new) information was found in dir smb://NAS-4K-UHD/NAS-4K-UHD/NAS-4K-UHD-No.3/HDR-4K-UHD-No.1/Tomb Raider/Lara Croft Tomb Raider (2001)/DUuN8QToweah_LaCroOne4K2001Rmx/
2019-05-15 11:34:05.680 T:3741336288   DEBUG: CAddonSettings[metadata.themoviedb.org]: loading setting definitions
2019-05-15 11:34:05.680 T:3741336288   DEBUG: CAddonSettings[metadata.themoviedb.org]: trying to load setting definitions from old format...
2019-05-15 11:34:05.681 T:3741336288   DEBUG: CAddonSettings[metadata.themoviedb.org]: loading setting values
2019-05-15 11:34:05.689 T:3741336288   DEBUG: VideoInfoScanner: Skipping dir 'smb://NAS-4K-UHD/NAS-4K-UHD/NAS-4K-UHD-No.3/HDR-4K-UHD-No.1/Tomb Raider/Lara Croft Tomb Raider - Die Wiege des Lebens (2003)/' due to no change (fasthash)
2019-05-15 11:34:05.694 T:3741336288   DEBUG: CAddonSettings[metadata.themoviedb.org]: loading setting definitions
2019-05-15 11:34:05.694 T:3741336288   DEBUG: CAddonSettings[metadata.themoviedb.org]: trying to load setting definitions from old format...
2019-05-15 11:34:05.695 T:3741336288   DEBUG: CAddonSettings[metadata.themoviedb.org]: loading setting values
2019-05-15 11:34:05.785 T:3741336288   DEBUG: VideoInfoScanner: Scanning dir 'smb://NAS-4K-UHD/NAS-4K-UHD/NAS-4K-UHD-No.3/HDR-4K-UHD-No.1/Transformers/' as not in the database
2019-05-15 11:34:05.788 T:3741336288   DEBUG: CAddonSettings[metadata.themoviedb.org]: loading setting definitions
2019-05-15 11:34:05.788 T:3741336288   DEBUG: CAddonSettings[metadata.themoviedb.org]: trying to load setting definitions from old format...
2019-05-15 11:34:05.788 T:3741336288   DEBUG: CAddonSettings[metadata.themoviedb.org]: loading setting values
2019-05-15 11:34:05.797 T:3741336288   DEBUG: CAddonSettings[metadata.themoviedb.org]: loading setting definitions
2019-05-15 11:34:05.797 T:3741336288   DEBUG: CAddonSettings[metadata.themoviedb.org]: trying to load setting definitions from old format...
2019-05-15 11:34:05.798 T:3741336288   DEBUG: CAddonSettings[metadata.themoviedb.org]: loading setting values
2019-05-15 11:34:05.805 T:3741336288   DEBUG: CAddonSettings[metadata.themoviedb.org]: loading setting definitions
2019-05-15 11:34:05.805 T:3741336288   DEBUG: CAddonSettings[metadata.themoviedb.org]: trying to load setting definitions from old format...
2019-05-15 11:34:05.805 T:3741336288   DEBUG: CAddonSettings[metadata.themoviedb.org]: loading setting values
2019-05-15 11:34:05.813 T:3741336288   DEBUG: CAddonSettings[metadata.themoviedb.org]: loading setting definitions
2019-05-15 11:34:05.813 T:3741336288   DEBUG: CAddonSettings[metadata.themoviedb.org]: trying to load setting definitions from old format...
2019-05-15 11:34:05.814 T:3741336288   DEBUG: CAddonSettings[metadata.themoviedb.org]: loading setting values
2019-05-15 11:34:05.818 T:3741336288   DEBUG: VideoInfoScanner: No (new) information was found in dir smb://NAS-4K-UHD/NAS-4K-UHD/NAS-4K-UHD-No.3/HDR-4K-UHD-No.1/Transformers/
2019-05-15 11:34:05.820 T:3741336288   DEBUG: CAddonSettings[metadata.themoviedb.org]: loading setting definitions
2019-05-15 11:34:05.821 T:3741336288   DEBUG: CAddonSettings[metadata.themoviedb.org]: trying to load setting definitions from old format...
2019-05-15 11:34:05.821 T:3741336288   DEBUG: CAddonSettings[metadata.themoviedb.org]: loading setting values
2019-05-15 11:34:05.828 T:3741336288   DEBUG: VideoInfoScanner: Skipping dir 'smb://NAS-4K-UHD/NAS-4K-UHD/NAS-4K-UHD-No.3/HDR-4K-UHD-No.1/Transformers/Transformers (2007)/' due to no change (fasthash)
2019-05-15 11:34:05.832 T:3741336288   DEBUG: CAddonSettings[metadata.themoviedb.org]: loading setting definitions
2019-05-15 11:34:05.832 T:3741336288   DEBUG: CAddonSettings[metadata.themoviedb.org]: trying to load setting definitions from old format...
2019-05-15 11:34:05.833 T:3741336288   DEBUG: CAddonSettings[metadata.themoviedb.org]: loading setting values
2019-05-15 11:34:05.839 T:3741336288   DEBUG: VideoInfoScanner: Skipping dir 'smb://NAS-4K-UHD/NAS-4K-UHD/NAS-4K-UHD-No.3/HDR-4K-UHD-No.1/Transformers/Transformers - Die Rache (2009)/' due to no change (fasthash)
2019-05-15 11:34:05.842 T:3741336288   DEBUG: CAddonSettings[metadata.themoviedb.org]: loading setting definitions
2019-05-15 11:34:05.842 T:3741336288   DEBUG: CAddonSettings[metadata.themoviedb.org]: trying to load setting definitions from old format...
2019-05-15 11:34:05.843 T:3741336288   DEBUG: CAddonSettings[metadata.themoviedb.org]: loading setting values
2019-05-15 11:34:05.862 T:3741336288   DEBUG: VideoInfoScanner: Scanning dir 'smb://NAS-4K-UHD/NAS-4K-UHD/NAS-4K-UHD-No.3/HDR-4K-UHD-No.1/Transformers/Transformers 3 (2011)/' as not in the database
2019-05-15 11:34:05.865 T:3741336288   DEBUG: CAddonSettings[metadata.themoviedb.org]: loading setting definitions
2019-05-15 11:34:05.865 T:3741336288   DEBUG: CAddonSettings[metadata.themoviedb.org]: trying to load setting definitions from old format...
2019-05-15 11:34:05.866 T:3741336288   DEBUG: CAddonSettings[metadata.themoviedb.org]: loading setting values
2019-05-15 11:34:05.881 T:3741336288   DEBUG: CSMBFile::Open - opened smb://USERNAME:PASSWORD@NAS-4K-UHD/NAS-4K-UHD/NAS-4K-UHD-No.3/HDR-4K-UHD-No.1/Transformers/Transformers 3 (2011)/Transformers.3.2011.AC3.DL.2160p.UHD.BluRay.HDR.HEVC.Remux-NIMA4K.mkv, fd=10000
2019-05-15 11:34:05.893 T:3741336288   DEBUG: FindMovie: Searching for 'TRANSFORMERS__DARK_OF_THE_MOON.Title800' using The Movie Database scraper (path: '/home/osmc/.kodi/addons/metadata.themoviedb.org', content: 'movies', version: '5.1.7')
2019-05-15 11:34:05.909 T:3741336288   DEBUG: scraper: CreateSearchUrl returned <url>https://api.tmdb.org/3/search/movie?api_key=f090bb54758cabf231fb605d3e3e0468&amp;query=TRANSFORMERS__DARK_OF_THE_MOON.Title800&amp;year=0&amp;language=de</url>
2019-05-15 11:34:05.910 T:3741336288   DEBUG: CurlFile::Open(0xaebfc250) https://api.tmdb.org/3/search/movie?api_key=f090bb54758cabf231fb605d3e3e0468&query=TRANSFORMERS__DARK_OF_THE_MOON.Title800&year=0&language=de
2019-05-15 11:34:06.041 T:3741336288   DEBUG: Get: Using "UTF-8" charset for "https://api.tmdb.org/3/search/movie?api_key=f090bb54758cabf231fb605d3e3e0468&query=TRANSFORMERS__DARK_OF_THE_MOON.Title800&year=0&language=de"
2019-05-15 11:34:06.043 T:3741336288   DEBUG: scraper: GetSearchResults returned <results></results>
2019-05-15 11:34:06.043 T:3741336288   DEBUG: FindMovie: Searching for 'TRANSFORMERS__DARK_OF_THE_MOON.Title800' using The Movie Database scraper (path: '/home/osmc/.kodi/addons/metadata.themoviedb.org', content: 'movies', version: '5.1.7')
2019-05-15 11:34:06.043 T:3741336288   DEBUG: scraper: CreateSearchUrl returned <url>https://api.tmdb.org/3/search/movie?api_key=f090bb54758cabf231fb605d3e3e0468&amp;query=TRANSFORMERS__DARK_OF_THE_MOON.Title800&amp;year=&amp;language=de</url>
2019-05-15 11:34:06.044 T:3741336288   DEBUG: CurlFile::Open(0xaebfc250) https://api.tmdb.org/3/search/movie?api_key=f090bb54758cabf231fb605d3e3e0468&query=TRANSFORMERS__DARK_OF_THE_MOON.Title800&year=&language=de
2019-05-15 11:34:06.197 T:3741336288   DEBUG: Get: Using "UTF-8" charset for "https://api.tmdb.org/3/search/movie?api_key=f090bb54758cabf231fb605d3e3e0468&query=TRANSFORMERS__DARK_OF_THE_MOON.Title800&year=&language=de"
2019-05-15 11:34:06.199 T:3741336288   DEBUG: scraper: GetSearchResults returned <results></results>
2019-05-15 11:34:06.199 T:3741336288   DEBUG: CSMBFile::Close closing fd 10000
2019-05-15 11:34:06.201 T:3741336288 WARNING: No information found for item 'smb://NAS-4K-UHD/NAS-4K-UHD/NAS-4K-UHD-No.3/HDR-4K-UHD-No.1/Transformers/Transformers 3 (2011)/Transformers.3.2011.AC3.DL.2160p.UHD.BluRay.HDR.HEVC.Remux-NIMA4K.mkv', it won't be added to the library.
2019-05-15 11:34:06.203 T:3741336288   DEBUG: VideoInfoScanner: No (new) information was found in dir smb://NAS-4K-UHD/NAS-4K-UHD/NAS-4K-UHD-No.3/HDR-4K-UHD-No.1/Transformers/Transformers 3 (2011)/
2019-05-15 11:34:06.206 T:3741336288   DEBUG: CAddonSettings[metadata.themoviedb.org]: loading setting definitions
2019-05-15 11:34:06.206 T:3741336288   DEBUG: CAddonSettings[metadata.themoviedb.org]: trying to load setting definitions from old format...
2019-05-15 11:34:06.206 T:3741336288   DEBUG: CAddonSettings[metadata.themoviedb.org]: loading setting values
2019-05-15 11:34:06.214 T:3741336288   DEBUG: VideoInfoScanner: Skipping dir 'smb://NAS-4K-UHD/NAS-4K-UHD/NAS-4K-UHD-No.3/HDR-4K-UHD-No.1/Transformers/Transformers Ära des Untergangs (2014)/' due to no change (fasthash)
2019-05-15 11:34:06.217 T:3741336288   DEBUG: CAddonSettings[metadata.themoviedb.org]: loading setting definitions
2019-05-15 11:34:06.217 T:3741336288   DEBUG: CAddonSettings[metadata.themoviedb.org]: trying to load setting definitions from old format...
2019-05-15 11:34:06.217 T:3741336288   DEBUG: CAddonSettings[metadata.themoviedb.org]: loading setting values
2019-05-15 11:34:06.223 T:3741336288   DEBUG: VideoInfoScanner: Skipping dir 'smb://NAS-4K-UHD/NAS-4K-UHD/NAS-4K-UHD-No.3/HDR-4K-UHD-No.1/Venom (2018)/' due to no change (fasthash)
2019-05-15 11:34:06.226 T:3741336288   DEBUG: CAddonSettings[metadata.themoviedb.org]: loading setting definitions
2019-05-15 11:34:06.226 T:3741336288   DEBUG: CAddonSettings[metadata.themoviedb.org]: trying to load setting definitions from old format...
2019-05-15 11:34:06.227 T:3741336288   DEBUG: CAddonSettings[metadata.themoviedb.org]: loading setting values
2019-05-15 11:34:06.304 T:3741336288   DEBUG: VideoInfoScanner: Scanning dir 'smb://NAS-4K-UHD/NAS-4K-UHD/NAS-4K-UHD-No.3/SDR-4K-UHD-No.1/' as not in the database
2019-05-15 11:34:06.306 T:3741336288   DEBUG: CAddonSettings[metadata.themoviedb.org]: loading setting definitions
2019-05-15 11:34:06.306 T:3741336288   DEBUG: CAddonSettings[metadata.themoviedb.org]: trying to load setting definitions from old format...
2019-05-15 11:34:06.307 T:3741336288   DEBUG: CAddonSettings[metadata.themoviedb.org]: loading setting values
2019-05-15 11:34:06.315 T:3741336288   DEBUG: CAddonSettings[metadata.themoviedb.org]: loading setting definitions
2019-05-15 11:34:06.315 T:3741336288   DEBUG: CAddonSettings[metadata.themoviedb.org]: trying to load setting definitions from old format...
2019-05-15 11:34:06.316 T:3741336288   DEBUG: CAddonSettings[metadata.themoviedb.org]: loading setting values
2019-05-15 11:34:06.322 T:3741336288   DEBUG: CAddonSettings[metadata.themoviedb.org]: loading setting definitions
2019-05-15 11:34:06.322 T:3741336288   DEBUG: CAddonSettings[metadata.themoviedb.org]: trying to load setting definitions from old format...
2019-05-15 11:34:06.322 T:3741336288   DEBUG: CAddonSettings[metadata.themoviedb.org]: loading setting values
2019-05-15 11:34:06.329 T:3741336288   DEBUG: CAddonSettings[metadata.themoviedb.org]: loading setting definitions
#7

Again, from Tom’s post:

#8

Sorry, I have no idea about the method for uploading logs via My OSMC. Can you please tell me exactly what I have to do?

#9

Go to the Logs section and upload all logs and send us the URL

#11

Hi,

I think you may be experience a similar issue to this:

Try changing the scraper to TheTVDB.

Thanks Tom.

#12

I do not think that this is the problem. Everything worked until the day before yesterday.

I can only select TheMovieDB.

Here’s the log file from 19:15

https://paste.osmc.tv/ilugayejuh

There must be another solution?

#13

Judging by the logs it seems that lots of movies are labelled in a way that tmdb cannot “understand”. Just try to rename them and they will be recognized.

#14

In the “set content” of the source folder, is the setting “movies are in a separate folders that match the movie title” set?

#15

I have renamed the movies and they are still not recognized.

Here is the new log:

https://paste.osmc.tv/nefeqedeyo

#16

Yes, that’s how it is set.

#17

Porblem has been fixed. Thanks for your help!

#18

How did you resolve it? This may help other users.

#19

Settings> Media Settings> Videos and “Use Video Tags” was on. It has to be off.

Another question pleace:

Why can not the refresh rate of the Vero 4K be set to 23.9 Hz on a connected Full HD TV (1080p)? If I switch to my 4K projector, this is easily possible.

#20

Does the TV correctly advertise support for this refresh rate to the Vero device?

Edit: Your previous log indicates that it does not

====================== Display Cap =================== g0gjk991
480p60hz
576p50hz
720p60hz
1080i60hz*
1080p60hz
720p50hz
1080i50hz
1080p50hz
#21

Yes, of course my Sony TV supports the resolution 1080p / 24Hz. But the Vero does not bring it to the selection! Why not? Can something be wrong?

#22

OK. works now too. I have restarted all devices.