Hi Sam, this problem is not software related, but hardware to my opinion (I have a Vero). As stated in this post removing the plastic IR window solved it for this user. My device is 4-5 metres away from my “lounge”-position and I have no troubles with all other remotes. Especially the Apple TV 1st Gen-remote is amazing, no matter where you aim you get instant response. It seems the IR-signal is just not strong enough to reach the Vero. I thought this was a well-known problem. Recently you stated on this forum (I cannot find it now) that in the slipstream of the Vero2 there will be good news for the early Vero-adopters. I was hoping this was it. Maybe there is more to come for Vero-owners?