Received my Vero 4K+ yesterday and I’m very happy with the product so far. However, there is one little frustrating thing happening when I play 4K video files. Every 10 secs or so, the image freezes a tiny fraction of a second and then the movie continues flawlessly for the next 10 secs or so. Is there any way I can fix that by modifying some settings or such ?
To get a better understanding of the problem you are experiencing we need more information from you. The best way to get this information is for you to upload logs that demonstrate your problem. You can learn more about how to submit a useful support request here.
So, in summary:
activate the logging
reboot the OSMC device
reproduce the issue
upload the log set either using the Log Uploader method within the My OSMC menu in the GUI or the ssh method invoking command grab-logs -A
publish the provided URL from the log set upload, here
Thanks for your understanding. We hope that we can help you get up and running again shortly.
Just received and installed my 4k+. One of the reasons I got it that I was hopeful the problem mentioned by OP would be fixed, as I had this on the 4k.
Maybe it is either a problem with the file. Suggest to first provide the mediainfo of the file and maybe a short cut from the file that shows the problem.
I didn’t add the mediainfo as this happens with many, or even all, of the 4k videos I have. Thus it doesn’t seem logical to be related to the specific files. I wouldn’t go and buy a new Vero just to be able to watch 1 file smoothly now would I
Regardless, I tried mediainfo, and it returns an empty line only. I also tried it on another 4k release, same.
Sorry forgot that current mediainfo doesn’t support files >2G.
Than my suggestion would be to cut a small part of the video that shows the issue and upload that.
I have some interesting news. I have now disabled the “adjust display refresh rate” setting. On the Vero 4k (and previous Kodi devices), I always needed this setting Enabled to prevent video getting stutters now and then. Also, turning it off never changed anything to the audio glitches for me.
However, I just watched an entire 4K movie this setting off, and both audio and video were perfectly smooth! Very happy with this, still need to test more videos, but I have good hopes.
I have this setting disabled and cannot watch a movie for more than 15 minutes until everything freezes and then getting this message “Source too slow, read rate too low for continuous playback”.
My NAS settings had the two network connections configured as load balancing. Having tried everything I could at this point to resolve the issue, I decided to reconfigure them as failover mode instead and didn’t had the recurrent freezing issue while playing a 4k movie .
Will made further tests this week with different files and report the results.