Two separate units seem to be dead

Help and Support Vero 4K / Vero 4K +
1

First off - I understand full or even limited support is EOL for 4K and 4K+ just hoping someone may have a direction for me.

My original 4K lost connection last week and now is not detected on 2 separate TVs. No picture, no light for power and I can’t see it on my network.
The exact same thing has happened to my 2nd box, a 4k+.

Tried multiple HDMI and power cables on 2 different TVs, multiple HDMI ports as well. So bizarre.
Don’t think it was a power surge because the 4k+ was at my parent’s place.

Appreciate any thoughts on any possible next steps.

2

What you mean by this? Please, specify voltage and ampere power or place pictures of the PSU labels, here.

3

The official OSMC power adapters - i just swapped the 4K and 4K+ between them

4

Can you upload a picture of the PSUs you are trying to use?

5

Have you tried powering from USB?

6

If you follow @grahamh’s suggestion make sure it’s via a direct USB-A to USB-A cable. USB-C adapters or cables will use power delivery negotiations which means the device won’t receive power at all.

Sam

7

Photo of both adapters attached

IMG_2381
IMG_23811306×1294 488 KB

8

Have tried new hdmi cables and a 3rd tv. This is super odd since both units were at 2 different physical locations so I don’t think it would be power surge related. I dunno

Any other things I can try?

9

Did you have an opportunity to try a USB-A cable?

10

Sorry for the delay, life got busy.
Also, 3 storage bins later, and I did not have 1 single USB-A to USB-A cable…
1 trip to local PC store and $5.99 later - the 4K is up. Not going to lie, I was not optimistic.
I’ll be trying the 4K+ next.

This begs the question though, however unliklely, is it possible that BOTH power cables are no good?
Super odd scenario.

Thank you all for the support.

UPDATE
The 4K+ is still dead using the same cables (USB + HDMI - both brand new) that got the 4K up. :frowning:

11

Does the optical light come on at all?

12

Very quick red flash and that’s it.

13

About one or two seconds? That would be a good sign actually.

14

Less than a second actually :frowning:

15

Hmm. A UART would tell all.

You could send it to me but might be cost prohibitive and I can’t guarantee I can fix it.

Take the 4K+ and use the white USB port and attach to a PC. Does it show under Device Manager?

Sam