UHD films now buffering

Help and Support
23

Yes.

24

The switch on the hub’s USB port is on and the blue light is illuminated, right?

25

It is Sam and I have tried all 4 ports

26

Can you post a log?
I think something may be wrong with the drive

Sam

27

uploaded logs https:/paste.osmc.tv/ucepafevul

28

The error happens on 2 different drives only when connected to Vero.

29

In that logs no external harddisks are shown to be connected so not able to see your problem from them.

30

Ok, i thought it would have last logs from when it would not play films from hard drive.

31

It would have the Kodi logs (but I even didn’t see that) but it would be missing the kernel logs.
Just upload the logs as soon as you give that failed play of the file. So far it sounded like a problem you can easily replicate, or?

32

Would not even open drive this time. log https:/paste.osmc.tv/olijawiyik

33

Yeah doesn’t look good>

Apr 04 13:47:50 osmc kernel: Result: hostbyte=0x01 driverbyte=0x00
Apr 04 13:47:50 osmc kernel: scsi 0:0:0:0: [sda] CDB: 
Apr 04 13:47:50 osmc kernel: cdb[0]=0x88: 88 00 00 00 00 00 00 00 09 60 00 00 00 08 00 00
Apr 04 13:47:50 osmc kernel: end_request: I/O error, dev sda, sector 2400
Apr 04 13:47:50 osmc kernel: Buffer I/O error on device sda1, logical block 44
Apr 04 13:47:50 osmc kernel: Buffer I/O error on device sda1, logical block 44
Apr 04 13:47:50 osmc kernel: Buffer I/O error on device sda1, logical block 44
Apr 04 13:47:50 osmc kernel: Buffer I/O error on device sda1, logical block 44
Apr 04 13:47:50 osmc ntfs-3g[674]: ntfs_attr_pread_i: ntfs_pread failed: Input/output error
Apr 04 13:47:50 osmc udisks-glue[426]: Device file /dev/sda1 removed
Apr 04 13:47:50 osmc ntfs-3g[674]: Failed to read vcn 0x0: Input/output error
Apr 04 13:47:50 osmc ntfs-3g[674]: ntfs_attr_pread_i: ntfs_pread failed: Input/output error
Apr 04 13:47:50 osmc ntfs-3g[674]: Failed to read vcn 0x0: Input/output error
Apr 04 13:47:50 osmc ntfs-3g[674]: ntfs_attr_pread_i: ntfs_pread failed: Input/output error
Apr 04 13:47:50 osmc ntfs-3g[674]: Failed to read vcn 0x0: Input/output error
Apr 04 13:47:50 osmc ntfs-3g[674]: ntfs_attr_pread_i: ntfs_pread failed: Input/output error
Apr 04 13:47:50 osmc ntfs-3g[674]: Failed to read vcn 0x0: Input/output error
Apr 04 13:47:50 osmc udisks-glue[426]: Device file /dev/sda removed

If you are sure not a power issue than it might be that the USB adapter has an issue with Linux.
Anyway my first recommendation would be on Windows to check the disk with smartctl or other tools that can check smart values.

34

Got it to open drive and try and play uhd file . https:/paste.osmc.tv/ihevemibib

35

passed smart tests

36

In that log no disk errors shown, but there is an issue to get data fast enough.
Not sure why as USB should be fast enough.

2021-04-04 13:54:55.570 T:3965890784   DEBUG: Readrate 9410000 is too low with 10457357 required
2021-04-04 13:54:55.669 T:4030722272   DEBUG: ActiveAE::SyncStream - average error 26.365384 below threshold of 30.000000
2021-04-04 13:54:55.773 T:3965890784   DEBUG: Readrate 9389000 is too low with 10457357 required
37

I get buffering message and film does play slow.

38

This problem only happens on my 2 drives with uhd files.

39

Rolled back firmware and now playing uhd files again.

40

It doesn’t look like you rolled anything back – just reinstalled to the latest version still. I’m glad this has resolved the issue.

41

I picked 3rd file from top but all working again so I’m happy. Appreciate all your help Sam.