Unable to get a response regarding Vero V order / shipping to UAE

Help and Support
1

Hi Sam, @sam_nazarko

Sorry to contact you publicly, but I’ve been trying to get in touch by email regarding purchasing a Vero V and haven’t received a response. Order #953903

I’m based in Dubai, UAE and I’m ready to place the order, but I need confirmation regarding shipping to the UAE and a couple of details before purchasing. I already send full information and PObox number.

I’ve already sent several emails but unfortunately haven’t heard back.

@sam_nazarko, could you please check email and send me please shipping number.

I’d really like to purchase the Vero V, I just need someone from OSMC to get back to me.

Thank you,
Alexandr

2

Hi

I’m currently behind on emails and trying to catch up over the Bank Holiday weekend.

Unfortunately I have received a lot of repeated emails (some people sending 3-4 times an hour) which hasn’t helped.

I will get back to you shortly.
As long as you have a PO Box Emirates Post will be able to deliver just fine

Many thanks

Sam

3

Hi Sam,

I’m expecting the shipping confirmation and tracking number from you today.

You originally promised that my order would be shipped on August 25th. Today is already August 31st, and I still haven’t received any shipping confirmation, tracking number, or clear update.

Please make sure the order is shipped today and send me the tracking number as soon as possible.

The correct order number from my invoice is: #89641

Thank you,
Alexandr

4

Today is a Bank Holiday so there are no shipments today. They will resume tomorrow.

However your order is on hold as we need a PO Box for Emirates Post to complete the delivery. This is a requirement for shipping to UAE. I will check if you have provided one shortly as you did not do so when placing the original order.

Sam

5

Dear Sam,
I mentioned in my message above, I have already provided you with my P.O. Box and all details by email.
If you check your emails, you will see that I also sent you my P.O. Box and all the necessary information five days ago. The only one reason why the shipment of goods is delayed is that support does not work at all and no one responds to emails.
So please simply check my previous email, reply to it, and send me all the shipping and tracking details for my package today.

Thank you!