Unable to play V_MPEGH/ISO/HEVC

Help and Support Vero 4K / Vero 4K +
1

Hi.

I’m unable to play the following files. They play fine on my ancient i3 windows10 in vlc with hardly any cpu use. They play fine on a cheap android s905 box running coreELEC, but only after I “Enable HEVC seek workaround” under the coreELEC settings. I can’t seem to find any similar setting on the vero 4k+ ?
Is there anything I’m doing wrong, or anything I can do?
Thanks.

Format : Matroska
Format version : Version 4
File size : 219 MiB
Duration : 24 min 25 s
Overall bit rate : 1 251 kb/s

Video
ID : 1
Format : HEVC
Format/Info : High Efficiency Video Coding
Format profile : Main@L5.1@Main
Codec ID : V_MPEGH/ISO/HEVC
Duration : 24 min 25 s
Bit rate : 1 042 kb/s
Width : 1 554 pixels
Height : 1 080 pixels
Display aspect ratio : 1.439
Frame rate mode : Constant
Frame rate : 23.976 (24000/1001) FPS
Standard : NTSC
Color space : YUV
Chroma subsampling : 4:2:0
Bit depth : 8 bits
Bits/(Pixel*Frame) : 0.026
Stream size : 182 MiB (83%)
Default : Yes
Forced : No
Color range : Limited
Color primaries : BT.709
Transfer characteristics : BT.709
Matrix coefficients : BT.709

Audio
ID : 2
Format : AAC LC
Format/Info : Advanced Audio Codec Low Complexity
Codec ID : A_AAC-2
Duration : 24 min 24 s
Bit rate : 206 kb/s
Channel(s) : 6 channels
Channel layout : C L R Ls Rs LFE
Sampling rate : 48.0 kHz
Frame rate : 46.875 FPS (1024 SPF)
Compression mode : Lossy
Delay relative to video : 20 ms
Stream size : 35.9 MiB (16%)
Title : English 5.1 Surround
Language : English
Default : Yes
Forced : No

Text #1
ID : 3
Format : UTF-8
Codec ID : S_TEXT/UTF8
Codec ID/Info : UTF-8 Plain Text
Duration : 23 min 56 s
Bit rate : 101 b/s
Count of elements : 620
Stream size : 17.9 KiB (0%)
Title : English
Language : English
Default : No
Forced : No

Text #2
ID : 4
Format : UTF-8
Codec ID : S_TEXT/UTF8
Codec ID/Info : UTF-8 Plain Text
Duration : 23 min 56 s
Bit rate : 110 b/s
Count of elements : 683
Stream size : 19.3 KiB (0%)
Title : English
Language : English
Default : No
Forced : No

Menu
00:00:00.000 : en:00:00:00.000
00:02:19.056 : en:00:02:19.056
00:02:52.422 : en:00:02:52.422
00:09:37.535 : en:00:09:37.535
00:14:01.049 : en:00:14:01.049
00:22:57.376 : en:00:22:57.376
00:23:57.978 : en:00:23:57.978

2

You’ll need to provide debug enabled logs demonstrating the problem so that we have any idea.

To get a better understanding of the problem you are experiencing we need more information from you. The best way to get this information is for you to upload logs that demonstrate your problem. You can learn more about how to submit a useful support request here.

Depending on the used skin you have to set the settings-level to standard or higher, in summary:

  • enable debug logging at settings->system->logging

  • reboot the OSMC device

  • reproduce the issue

  • upload the log set either using the Log Uploader method within the My OSMC menu in the GUI or the ssh method invoking command grab-logs -A

  • publish the provided URL from the log set upload, here

Thanks for your understanding. We hope that we can help you get up and running again shortly.

OSMC skin screenshot:

normal_logging
normal_logging1920×1080 764 KB

3

Hi,
I thought it might be a simple case of, it won’t play that format / codec / whatever.

But if it should and it isn’t and logs can help, then I’ll get some logs. :slight_smile:

I hope this is everything for the log
https://paste.osmc.tv/iqededivoj

4

It would be good if you could upload a sample of that vid somewhere. When you say ‘unable to play’ do you mean it plays badly or you just don’t get a picture?

5

The audio plays fine, the video doesn’t play at all for the first 30 seconds or so, then plays 2 or 3 seconds, then freezes for another 30 seconds or so, then plays another 2 or 3 seconds, and so on. All the while the audio is fine.

I’ve uploaded the file to my googledrive, but I’d rather not share the link in public if at all possible? Is there someone admin I can pm with the link?

6

PM it to @grahamh

7

Sorry, I’ve been unable to find the PM button !?!
Do I need a minimum post count before I see it?
Or is it somewhere obvious I’m missing?
Thanks.

8

Click on grahamh nickname or G icon, click message button =)

1 Like
9

I’m not sure how I could have missed the massive blue message button. But I’ve found it now, and sent the link. Thanks for all the help, I clearly need it today !!
:smiley: