Unsafe unmount Storage Issue

Help and Support Vero 4K / Vero 4K +
1

Hello there,

I’ve been a satisfied user of a Vero 4K box for over a year now.

Unfortunately lately I’ve been having connection issues with my HDs (unsafe mounting).

After reading some other threads here in the forum I realised that perhaps my HDs were the problem as they are not self powered (although this has never been an issue before)

I purchased a powered USB hub to mitigate the issue but unfortunately it is still ongoing.

It’s a bit of a lottery at the moment, some evenings I turn on the box and I can watch movies with no issues whatsoever, sometimes the unmounting/mounting behaviour kicks in and won’t let me watch anything. If I reboot the box, sometimes the problem goes away but usually it doesn’t.

I have uploaded a log, I hope I did it correctly.

It would be much appreciated if anyone could assist me here.

https://paste.osmc.tv/owizufobis

Thanks in advance!!!

2

Have you tried connecting to the other USB port on the Vero or tried using a different cable to plug the hard drive in.

3

Thanks for the reply.
Yes, I have used 2 different HDs with different cables and I have also switched between both USB outputs in the box. No luck…

4

How many HDDs are connected?

Which USB hub are you using?

I’d try with one disk attached and see if that helps

Sam

5

I have just one HD connected, the second HD was also connected by itself just for testing.
I purchased a generic 3.0 USB hub to power the external HD.
Nothing else connected to my environment (Vero box + USB Hub + HD)

6

I would check the hub is providing enough power. Otherwise there may be some connectivity issue inside the hub itself.

7

Sorry for wasting everybody’s time, I have a faulty USB hub.
I’ll replace it and hopefully solve the issue.
Thanks!!!

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