Vero 4K - A few issues (new customer)

[fzinken]

@anbodearg

The Vero remote with IR extender is working perfectly with a range of at least 9 meters. That’s as far away as I can be inside the house with line-of-sight to the extender.

The Vero remote is RF and not IR. The topic here is that the OP wanted to use a IR remote instead of the Vero remote.

[sam_nazarko]

I think @anbodearg may be using the old white remote.

Sam

[marc.breuer]

That’s why I think my IR extender is defective.
I tried from the top, the sides, nothing as soon as I am a few feet away.

[anbodearg]

Sorry for confusing the issue.
I disconnected the IR extender, and got the same results.

[anbodearg]

If it works fine in short range, but not at all when further than 1 meter, then I think it’s worth trying with another IR extender.

[marc.breuer]

Yes, that’s what I think. But I don’t have another one.

@sam_nazarko: Could you send me a second extender to check whether the IR extender or the Vero 4K has a problem?

[sam_nazarko]

We don’t usually keep spare extenders, but I’m happy to see if we have one around. Can you let me know your order number?

Can you also try a different remote if possible?

I would also try black tape or physically blocking the internal receiver; as the two are not meant to be used together.

Sam

[marc.breuer]

The Order is 16061.

Sadly I don’t own any other supported remote, but as the remote works fine with my NUC and rather find with the internal receiver, I don’t think that the problem is on the remote side.

I put the Vero behind the closet (to block the blue light) when testing the extender so the internal receiver should not have received anything.

[sam_nazarko]

We will get you another one out.

@marc.breuer

I put the Vero behind the closet (to block the blue light) when testing the extender so the internal receiver should not have received anything.

The reason I ask is that if the internal receiver receives any signal, it will cancel other outputs to avoid duplicate presses.

Sam

[marc.breuer]

OK, I will test again later just to be sure.

Thanks!

[marc.breuer]

Oh, I just plugged the extender back in (was using the RF remote the last few weeks) and tried again.
Suddenly it works (even from further away). Not sure what I did wrong the first time or maybe the Vero did receive something from the internal receiver, as my lowboard doesn’t have any back wall. It may have been hanging in a bad angle.
I have recently taped the front of the vero with a black masking tape, so the internal receiver cannot receive anything anymore

Sorry for all that fuss!

[sam_nazarko]

Looks like you will have a spare receiver in a couple of days then.

Glad it’s working now.