Vero 4K and Samsung QA75Q60AAWXXY

Help and Support Vero 4K / Vero 4K +
1

When my VERO is plugged into my TV my HDMI Samsung Soundbar HW-A650/XY stops working

2

Can you provide more information about your setup?

3

Any reason why you would not plug Vero into the soundbar and the soundbar into the TV? Have a look here: Audio hardware and software configuration

4

awesome will try that thanks kindly

5

Hi Sam. New TV and soundbar. 3 HDMI ports in TV one specifically for soundbar. 1 is used for PC and one spare. Newish 4k Vero. It was working fine for a couple of months then the soundbar issues. Tried firmware upgrade on TV, didn’t work. Soundbar is latest firmware. When I remove Vero from HDMI on TV, soundbar works fine.
I’ll try grahamh’s suggestion of piggy backing Vero to Soundbar and let you all know.

6

Did you try to remove all devices from power (unplug) for a few minutes to have CEC reset?

1 Like
7

Hi fzinken,
yes I did but it didnt work

8

Thanks to all for the help and sorry for my late response.
Daisy chaining the Vero to the output HDMI on my Samsung Soundbar fixed the issue. I finally finished my config on the unit and boy does it rock. Apart from the occasional crash it’s a great product.