I very much enjoy my Vero 4K except for one thing. It seems to power off several times per day. When I go to check the device, the red LED is lit. Won’t respond to the remote. I would prefer the device to be always on. Is there a setting I can check ? Or some specific form of logging that I can enable to see what’s causing the device to power down ?
Chad
To get a better understanding of the problem you are experiencing we need more information from you. The best way to get this information is for you to upload logs that demonstrate your problem. You can learn more about how to submit a useful support request here.
Depending on the used skin you have to set the settings-level to standard or higher, in summary:
enable debug logging at settings->system->logging
reboot the OSMC device
reproduce the issue
upload the log set either using the Log Uploader method within the My OSMC menu in the GUI or the ssh method invoking command grab-logs -A
publish the provided URL from the log set upload, here
Thanks for your understanding. We hope that we can help you get up and running again shortly.
OSMC skin screenshot:
Your TV may be turning the device off via CEC
Does this happen after turning your TV off?
Sam
