Vero 4K Crashed after Nov update - Blue screen cycling

Hi folks, as per title - installed new update. Changed skin, now unit is switching self off.

Unable to re-boot, upload logs, do anything. Constant cycling of blue error screen with sad face (to match mine atm : (

Send help!

You can upload some logs via the command line.

You will need to attach a keyboard or use SSH.
See https://osmc.tv/wiki/general/accessing-the-command-line and How to submit a useful support request - General - OSMC

Thanks

Sam

https://paste.osmc.tv/sohewafivi

Is this right?

Kodi is crashing.
I’d be surprised if this was caused by the skin issue you reported.

But first, let’s get the system up to date and on a version which resolves your skin problem.

Please type this command sudo systemctl start manual-update

and wait for it to finish

on it now standby (and thanks Sam)

no change. still blue sad face splash screen

installing packages gets to 100% then back to cycling blue screen

Nothing else plugged into 4K unit btw (other than keyboard usb)

Then something is causing Kodi to crash still.
It could be your user data. Does running mv ~/.kodi ~/.kodi-backup help?

entered above code and get this:
mv: cannot stat ‘/home/osmc/.kodi’: No such file or directory

[quote=“sam_nazarko, post:2, topic:87809”]
https://osmc.tv/wiki/general/accessing-the-

right tried again and now at OSMC skin

This means that your Kodi userdata was causing OSMC to crash. Possibly a problematic add-on or unsupported skin.

You should now be able to change skin and reconfigure.

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You are an absolute legend! Thanks very much mate. Take care & stay healthy

Glad to help.

Any problems, let us know

Cheers

Sam

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sorry Sam just one other thing…seem to have kost my settings for audio and video.
I run atmos 5.1.2 on 4K TV - what were the optimum settings again?

found the sticky sorted

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Just to let you know…have exactly the same issue…updated today from june (I think) version and device keeps cycling…trying now to connect an move the user folder…

After moving the .kodi directory (mv ~/.kodi ~/.kodi-backup ), kodi is booting again…

Here’s maybe a hint what happened:
2020-10-03 15:10:34.747 T:3835679456 NOTICE: Skin Helper Backgrounds --> BackgroundsUpdater - started
2020-10-03 15:10:39.572 T:3768537824 NOTICE: script.tv.show.next.aired: ### TV Show - Next Aired starting background proc (6.0.15)
2020-10-03 15:10:45.464 T:4068118528 WARNING: Skin has invalid include:
2020-10-03 15:10:46.053 T:3818894048 WARNING: Previous line repeats 1 times.
2020-10-03 15:10:46.053 T:3818894048 NOTICE: Skin Helper Widgets --> Backgroundservice started
2020-10-03 15:10:49.692 T:3473924832 NOTICE: Skin Helper Service --> WebService - start helper webservice on port 52307
2020-10-03 15:10:49.693 T:3827286752 NOTICE: Skin Helper Service --> Skin Helper Service version 1.1.3 started
2020-10-03 15:11:00.840 T:3844072160 ERROR: EXCEPTION: Non-Existent Control 300
2020-10-03 15:11:07.984 T:3399938784 WARNING: CPythonInvoker(16): Script invoked without an addon. Adding all addon modules installed to python path as fallback. This behaviour will be
2021-01-02 11:35:11.003 T:3920892640 NOTICE: WakeOnAccess [192.168.1.35] trigged by accessing : MySQL : MyVideos116
2021-01-02 11:35:11.037 T:3920892640 NOTICE: WakeOnAccess success exit, server already running
2021-01-02 11:36:12.644 T:4068118528 NOTICE: Quitting due to POSIX signal
2021-01-02 11:36:12.709 T:4068118528 NOTICE: Stopping player
2021-01-02 11:36:12.709 T:4068118528 NOTICE: Stopping all
2021-01-02 11:36:12.710 T:4068118528 NOTICE: ES: Stopping event server
2021-01-02 11:36:13.090 T:3694559968 NOTICE: ES: UDP Event server stopped
2021-01-02 11:36:13.676 T:4068118528 NOTICE: stopping zeroconf publishing
2021-01-02 11:36:13.685 T:4068118528 NOTICE: CWebServer[8080]: Stopped
2021-01-02 11:36:13.685 T:4068118528 NOTICE: stop dvd detect media
2021-01-02 11:36:13.728 T:3744916192 WARNING: CPythonInvoker(11, /home/osmc/.kodi/addons/plugin.video.mediathekview/service.py): the python script "/home/osmc/.kodi/addons/plugin.video
2021-01-02 11:36:14.170 T:3768537824 NOTICE: script.tv.show.next.aired: ### starting data update
2021-01-02 11:36:14.171 T:3768537824 NOTICE: script.tv.show.next.aired: ### grabbing a new country mapping list
2021-01-02 11:36:14.965 T:3852464864 WARNING: CPythonInvoker(1, /usr/share/kodi/addons/script.module.osmcsetting.updates/service.py): the python script "/usr/share/kodi/addons/script.m
2021-01-02 11:36:14.966 T:3835679456 NOTICE: Skin Helper Backgrounds --> BackgroundsUpdater - stop called
2021-01-02 11:36:15.090 T:3827286752 NOTICE: Skin Helper Service --> Shutdown requested !
2021-01-02 11:36:15.104 T:3827286752 NOTICE: Skin Helper Service --> Skin Helper Service version 1.1.3 stopped
2021-01-02 11:36:15.140 T:3818894048 NOTICE: Skin Helper Widgets --> Backgroundservice stopped
2021-01-02 11:36:16.718 T:3768537824 NOTICE: script.tv.show.next.aired: ### abort requested – stopping background processing
2021-01-02 11:36:17.262 T:4068118528 NOTICE: Application stopped
2021-01-02 11:36:17.463 T:4068118528 NOTICE: XBApplicationEx: destroying…
2021-01-02 11:36:17.464 T:4068118528 NOTICE: PVR Manager: Stopping
2021-01-02 11:36:18.009 T:4068118528 NOTICE: PVR Manager: Stopped
2021-01-02 11:36:18.817 T:4068118528 NOTICE: unload skin
2021-01-02 11:36:18.896 T:4068118528 WARNING: Cleanup: Having to cleanup texture /usr/share/kodi/addons/script.module.osmcsetting.services/resources/osmc/FX_Icon.png
2021-01-02 11:36:18.896 T:4068118528 WARNING: Cleanup: Having to cleanup texture /usr/share/kodi/addons/script.module.osmcsetting.logging/resources/osmc/FX_Icon.png
2021-01-02 11:36:18.896 T:4068118528 WARNING: Cleanup: Having to cleanup texture /usr/share/kodi/addons/script.module.osmcsetting.updates/resources/osmc/FX_Icon.png
2021-01-02 11:36:18.896 T:4068118528 WARNING: Cleanup: Having to cleanup texture OSMC_icon_white.png
2021-01-02 11:36:18.896 T:4068118528 WARNING: Cleanup: Having to cleanup texture /usr/share/kodi/addons/script.module.osmcsetting.networking/resources/osmc/FX_Icon.png
2021-01-02 11:36:18.896 T:4068118528 WARNING: Cleanup: Having to cleanup texture /usr/share/kodi/addons/script.module.osmcsetting.apfstore/resources/osmc/FX_Icon.png
2021-01-02 11:36:18.896 T:4068118528 WARNING: Cleanup: Having to cleanup texture /usr/share/kodi/addons/script.module.osmcsetting.remotes/resources/osmc/FX_Icon.png
2021-01-02 11:36:18.896 T:4068118528 WARNING: Cleanup: Having to cleanup texture /usr/share/kodi/addons/script.module.osmcsetting.updates/resources/osmc/FO_Icon.png
2021-01-02 11:36:18.896 T:4068118528 WARNING: Cleanup: Having to cleanup texture OSMC_icon_line.png
2021-01-02 11:36:18.896 T:4068118528 WARNING: Cleanup: Having to cleanup texture /usr/share/kodi/addons/script.module.osmcsetting.services/resources/osmc/FO_Icon.png
2021-01-02 11:36:18.896 T:4068118528 WARNING: Cleanup: Having to cleanup texture /usr/share/kodi/addons/script.module.osmcsetting.logging/resources/osmc/FO_Icon.png
2021-01-02 11:36:18.896 T:4068118528 WARNING: Cleanup: Having to cleanup texture white.png
2021-01-02 11:36:18.896 T:4068118528 WARNING: Cleanup: Having to cleanup texture Curve.png
2021-01-02 11:36:18.955 T:4068118528 NOTICE: unload sections
2021-01-02 11:36:19.793 T:4068118528 NOTICE: XBApplicationEx: application stopped!

Here are the full logs after kodi directory move: https://paste.osmc.tv/ekavokadat

Looks like you didn’t update your system fully:

Jan 02 12:55:31 osmc mediacenter[433]: /usr/lib/kodi/kodi.bin: error while loading shared libraries: libnfs.so.12: cannot open shared object file: No such file or directory

It won’t be related to the Kodi user data

The log shows that around 70 packages haven’t installed correctly.

You could try a few commands to fix things but I suspect it won’t be pretty:

sudo dpkg --configure -a
sudo apt-get install --fix-broken