Vero 4K Crashed after Nov update - Blue screen cycling

Help and Support Vero 4K / Vero 4K +
1

Hi folks, as per title - installed new update. Changed skin, now unit is switching self off.

Unable to re-boot, upload logs, do anything. Constant cycling of blue error screen with sad face (to match mine atm : (

Send help!

2

You can upload some logs via the command line.

You will need to attach a keyboard or use SSH.
See Accessing the command line - General - OSMC and How to submit a useful support request - General - OSMC

Thanks

Sam

3

https://paste.osmc.tv/sohewafivi

Is this right?

4

Kodi is crashing.
Iā€™d be surprised if this was caused by the skin issue you reported.

But first, letā€™s get the system up to date and on a version which resolves your skin problem.

Please type this command sudo systemctl start manual-update

and wait for it to finish

5

on it now standby (and thanks Sam)

6

no change. still blue sad face splash screen

7

installing packages gets to 100% then back to cycling blue screen

8

Nothing else plugged into 4K unit btw (other than keyboard usb)

9

Then something is causing Kodi to crash still.
It could be your user data. Does running mv ~/.kodi ~/.kodi-backup help?

10

entered above code and get this:
mv: cannot stat ā€˜/home/osmc/.kodiā€™: No such file or directory

11

[quote=ā€œsam_nazarko, post:2, topic:87809ā€]
https://osmc.tv/wiki/general/accessing-the-

right tried again and now at OSMC skin

12

This means that your Kodi userdata was causing OSMC to crash. Possibly a problematic add-on or unsupported skin.

You should now be able to change skin and reconfigure.

1 Like
13

You are an absolute legend! Thanks very much mate. Take care & stay healthy

14

Glad to help.

Any problems, let us know

Cheers

Sam

1 Like
15

sorry Sam just one other thingā€¦seem to have kost my settings for audio and video.
I run atmos 5.1.2 on 4K TV - what were the optimum settings again?

16

found the sticky sorted

1 Like
17

Just to let you knowā€¦have exactly the same issueā€¦updated today from june (I think) version and device keeps cyclingā€¦trying now to connect an move the user folderā€¦

18

After moving the .kodi directory (mv ~/.kodi ~/.kodi-backup ), kodi is booting againā€¦

Hereā€™s maybe a hint what happened:
2020-10-03 15:10:34.747 T:3835679456 NOTICE: Skin Helper Backgrounds ā†’ BackgroundsUpdater - started
2020-10-03 15:10:39.572 T:3768537824 NOTICE: script.tv.show.next.aired: ### TV Show - Next Aired starting background proc (6.0.15)
2020-10-03 15:10:45.464 T:4068118528 WARNING: Skin has invalid include:
2020-10-03 15:10:46.053 T:3818894048 WARNING: Previous line repeats 1 times.
2020-10-03 15:10:46.053 T:3818894048 NOTICE: Skin Helper Widgets ā†’ Backgroundservice started
2020-10-03 15:10:49.692 T:3473924832 NOTICE: Skin Helper Service ā†’ WebService - start helper webservice on port 52307
2020-10-03 15:10:49.693 T:3827286752 NOTICE: Skin Helper Service ā†’ Skin Helper Service version 1.1.3 started
2020-10-03 15:11:00.840 T:3844072160 ERROR: EXCEPTION: Non-Existent Control 300
2020-10-03 15:11:07.984 T:3399938784 WARNING: CPythonInvoker(16): Script invoked without an addon. Adding all addon modules installed to python path as fallback. This behaviour will be
2021-01-02 11:35:11.003 T:3920892640 NOTICE: WakeOnAccess [192.168.1.35] trigged by accessing : MySQL : MyVideos116
2021-01-02 11:35:11.037 T:3920892640 NOTICE: WakeOnAccess success exit, server already running
2021-01-02 11:36:12.644 T:4068118528 NOTICE: Quitting due to POSIX signal
2021-01-02 11:36:12.709 T:4068118528 NOTICE: Stopping player
2021-01-02 11:36:12.709 T:4068118528 NOTICE: Stopping all
2021-01-02 11:36:12.710 T:4068118528 NOTICE: ES: Stopping event server
2021-01-02 11:36:13.090 T:3694559968 NOTICE: ES: UDP Event server stopped
2021-01-02 11:36:13.676 T:4068118528 NOTICE: stopping zeroconf publishing
2021-01-02 11:36:13.685 T:4068118528 NOTICE: CWebServer[8080]: Stopped
2021-01-02 11:36:13.685 T:4068118528 NOTICE: stop dvd detect media
2021-01-02 11:36:13.728 T:3744916192 WARNING: CPythonInvoker(11, /home/osmc/.kodi/addons/plugin.video.mediathekview/service.py): the python script "/home/osmc/.kodi/addons/plugin.video
2021-01-02 11:36:14.170 T:3768537824 NOTICE: script.tv.show.next.aired: ### starting data update
2021-01-02 11:36:14.171 T:3768537824 NOTICE: script.tv.show.next.aired: ### grabbing a new country mapping list
2021-01-02 11:36:14.965 T:3852464864 WARNING: CPythonInvoker(1, /usr/share/kodi/addons/script.module.osmcsetting.updates/service.py): the python script "/usr/share/kodi/addons/script.m
2021-01-02 11:36:14.966 T:3835679456 NOTICE: Skin Helper Backgrounds ā†’ BackgroundsUpdater - stop called
2021-01-02 11:36:15.090 T:3827286752 NOTICE: Skin Helper Service ā†’ Shutdown requested !
2021-01-02 11:36:15.104 T:3827286752 NOTICE: Skin Helper Service ā†’ Skin Helper Service version 1.1.3 stopped
2021-01-02 11:36:15.140 T:3818894048 NOTICE: Skin Helper Widgets ā†’ Backgroundservice stopped
2021-01-02 11:36:16.718 T:3768537824 NOTICE: script.tv.show.next.aired: ### abort requested ā€“ stopping background processing
2021-01-02 11:36:17.262 T:4068118528 NOTICE: Application stopped
2021-01-02 11:36:17.463 T:4068118528 NOTICE: XBApplicationEx: destroyingā€¦
2021-01-02 11:36:17.464 T:4068118528 NOTICE: PVR Manager: Stopping
2021-01-02 11:36:18.009 T:4068118528 NOTICE: PVR Manager: Stopped
2021-01-02 11:36:18.817 T:4068118528 NOTICE: unload skin
2021-01-02 11:36:18.896 T:4068118528 WARNING: Cleanup: Having to cleanup texture /usr/share/kodi/addons/script.module.osmcsetting.services/resources/osmc/FX_Icon.png
2021-01-02 11:36:18.896 T:4068118528 WARNING: Cleanup: Having to cleanup texture /usr/share/kodi/addons/script.module.osmcsetting.logging/resources/osmc/FX_Icon.png
2021-01-02 11:36:18.896 T:4068118528 WARNING: Cleanup: Having to cleanup texture /usr/share/kodi/addons/script.module.osmcsetting.updates/resources/osmc/FX_Icon.png
2021-01-02 11:36:18.896 T:4068118528 WARNING: Cleanup: Having to cleanup texture OSMC_icon_white.png
2021-01-02 11:36:18.896 T:4068118528 WARNING: Cleanup: Having to cleanup texture /usr/share/kodi/addons/script.module.osmcsetting.networking/resources/osmc/FX_Icon.png
2021-01-02 11:36:18.896 T:4068118528 WARNING: Cleanup: Having to cleanup texture /usr/share/kodi/addons/script.module.osmcsetting.apfstore/resources/osmc/FX_Icon.png
2021-01-02 11:36:18.896 T:4068118528 WARNING: Cleanup: Having to cleanup texture /usr/share/kodi/addons/script.module.osmcsetting.remotes/resources/osmc/FX_Icon.png
2021-01-02 11:36:18.896 T:4068118528 WARNING: Cleanup: Having to cleanup texture /usr/share/kodi/addons/script.module.osmcsetting.updates/resources/osmc/FO_Icon.png
2021-01-02 11:36:18.896 T:4068118528 WARNING: Cleanup: Having to cleanup texture OSMC_icon_line.png
2021-01-02 11:36:18.896 T:4068118528 WARNING: Cleanup: Having to cleanup texture /usr/share/kodi/addons/script.module.osmcsetting.services/resources/osmc/FO_Icon.png
2021-01-02 11:36:18.896 T:4068118528 WARNING: Cleanup: Having to cleanup texture /usr/share/kodi/addons/script.module.osmcsetting.logging/resources/osmc/FO_Icon.png
2021-01-02 11:36:18.896 T:4068118528 WARNING: Cleanup: Having to cleanup texture white.png
2021-01-02 11:36:18.896 T:4068118528 WARNING: Cleanup: Having to cleanup texture Curve.png
2021-01-02 11:36:18.955 T:4068118528 NOTICE: unload sections
2021-01-02 11:36:19.793 T:4068118528 NOTICE: XBApplicationEx: application stopped!

Here are the full logs after kodi directory move: https://paste.osmc.tv/ekavokadat

19

Looks like you didnā€™t update your system fully:

Jan 02 12:55:31 osmc mediacenter[433]: /usr/lib/kodi/kodi.bin: error while loading shared libraries: libnfs.so.12: cannot open shared object file: No such file or directory

It wonā€™t be related to the Kodi user data

20

The log shows that around 70 packages havenā€™t installed correctly.

You could try a few commands to fix things but I suspect it wonā€™t be pretty:

sudo dpkg --configure -a
sudo apt-get install --fix-broken