Not sure where the error lies - in OSMC/KODI or Vero 4K, but I recently added a movie - Midway (1976) - and when I try to select it to play, I get a sad face and a reboot. It plays fine using VLC on the PC.
What is the best way to submit this bug to be fixed?
That’s weird. Can I have a 1-2 minute sample of this that reproduces the problem?
For now, as your video is MPEG2, and Vero 4K can play this back in software trivially, you can set HD and up for MPEG2 content in Settings -> Playback. This should let you watch the film for now. It will then be played by ffmpeg, which is likely being used for MPEG2 content by VLC on your PC as well.
should give you 5 minutes from the start of the movie. You could upload to dropbox or another cloud storage and share a link with @sam_nazarko . He’s done this for me before with a file I was having problems with.
Should be, yes.
I checked your MediaInfo and the file is reported as < 720p, so HD and up should be sufficient. However you could try to temporarily disable it (Off) to see if that has any benefit.
Failing that, it does definitely sound like something is dodgy with the file.
Your file is an MKV. I suspect that the problem may not actually lie with the contents of the video file itself, but rather the container. It may simply need a remux.
The problem is that producing a short sample would produce a new sample, and possibly mask the issue. However – if you are able to produce the two minute clip and replicate the problem yourself, then this would be great.