Vero 4K Crashes on first play

Help and Support
1

Hi
When I play a movie for the firest time my Vero 4K switches off or crashes.
After I have pulled the power then restarted it all is good and the Vero is rock solid again.
This has only started to happed since the last update.

2

Hi,

To get a better understanding of the problem you are experiencing we need more information from you. The best way to get this information is for you to upload logs that demonstrate your problem. You can learn more about how to submit a useful support request here.

Depending on the used skin you have to set the settings-level to standard or higher, in summary:

  • enable debug logging at settings->system->logging

  • reboot the OSMC device

  • reproduce the issue

  • upload the log set either using the Log Uploader method within the My OSMC menu in the GUI or the ssh method invoking command grab-logs -A

  • publish the provided URL from the log set upload, here

Thanks for your understanding. We hope that we can help you get up and running again shortly.

OSMC skin screenshot:

normal_logging
normal_logging1920×1080 764 KB

Regards Tom.

3

Thanks for your reply Tom and Im sorry about the deley with my reply.
Here is the requested URL:https://paste.osmc.tv/akuyenelof

This time the crash/shutdown happened on my third try in playing a movie previously it happen as soon as I tried to play a movie.

Thanks again